AI Strategy Product Manager- Customer Service Platform

Responsibilities

About ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.

About
About Our Team The Customer Service Platform (CSP) is a team that integrate the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.

Responsibilities：
1. Responsible for the product planning, goal setting, and strategy breakdown of the international e-commerce customer service system for ByteDance's customer service platform.
2. Familiar with customer service operations, leveraging the capabilities of large models to enhance resolution and handling efficiency through AI-assisted agents.
3. Develop product solutions to address identified issues and collaborate closely with algorithm, customer service, operations, research and development teams to implement these solutions and achieve business objectives.

Qualifications

Minimum Qualifications:
1. Bachelor's degree or above, majoring in computer science, educational technology, or related fields preferred.
2. At least 3 years of experience in strategy products such as voice, NLP, including but not limited to intelligent dialogue, LLM, AIGC, and other areas.

Preferred Qualifications:
1. Practical experience in intelligent assistance for customer service or international e-commerce business products is preferred.
2. Possess strong market insight, data analysis skills, clear logical thinking, and team collaboration spirit.
3. Able to integrate resources from various parties to achieve product objectives with good innovation awareness.
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ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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ByteDance Inc. is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2


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Job Information

【For Pay Transparency】Compensation Description (annually)

The base salary range for this position in the selected city is $156684 - $296020 annually.​

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees: ​

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. ​

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by te