Regional Account Coordinator

Job Description:

At Enovis™ we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence — with the goal of transforming medical technology as we know it.

Because that’s how we change the lives of patients for the better. And that’s how we create better together. Why work at Enovis? See for yourself.

As a key member of the Customer Care team you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.

Job Title:
Regional Account Coordinator
Reports To:
Sr. Manager, Customer Care
Location:
Remote
Business Unit Description:
Foot & Ankle

High-Level Position Summary:

We’re looking for a highly motivated and self-directed individual to be a Regional Account Coordinator. This individual will be responsible for providing excellent customer service and support to the sales and distribution teams in the assigned region(s). The main tasks of this role include, communicating effectively with customers and internal stakeholders, planning, and organizing sales activities, troubleshooting and resolving issues, coordinating distributor transitions, assisting with contracts and pricing, preparing product submissions, maintaining the sales roster, supporting biologics and patient-matched orders and invoices, training other staff members, and contributing to improvement initiatives.

Key Responsibilities:

The following are the primary duties and responsibilities of this role.  Other related duties may be assigned to meet the business need. 

• Serve as the lead point of contact for Sales Representatives, Regional Sales Managers/Directors, Distributors, Distributor Partners/Principals, and customers in assigned region(s).
• Develop and report on objectives and key results for key areas: Distributor / Sales Representative Management, and Order Processing / Invoicing / Customer Service.
• Anticipate needs of internal and external customers and identify solutions and/or opportunities to improve the customer experience.
• Aggregates and analyzes all customer requests and provide information requested or route request to appropriate department or elevate as needed.
• Troubleshoots and utilizes problem solving techniques to resolve customer questions and issues in a timely manner.
• Provides indirect leadership to the team members providing data/order entry support for assigned region(s). 
• Ensure a positive customer experience by exhibiting a helpful and team-oriented attitude towards customers and employees.
• Evaluate opportunities for improvement and take action to improve processes and reduce waste.
• Participate in quality control/assurance related activities.
• Coordinates distributor and representative onboarding activities.  Partners with onboarding sales representatives to ensure an overall positive experience and follows up with them after their first cases to address any questions, issues, or concerns.

Currently, Enovis does not provide sponsorship for employment visas (e.g., H-1B) and will not offer such sponsorship in the future. Applicants must already have full-time work authorization in the United States, both now and in the future, without requiring sponsorship.

Minimum Basic Qualifications

• Undergraduate degree or four years of related work experience
• Previous work experience in a customer-facing position
• Ability to operate a computer and other general office equipment

Work environment | Physical Demands

• General office setting. The office is clean, orderly, and properly lighted and ventilated. Noise levels are considered low to moderate
• Climate controlled workspace
• Ability to sit or stand for extended periods of time

Desired Characteristics:

• Strong understanding of business strategies and drivers, particularly as it relates to Sales Organizations.
• Ability to articulate clearly, professionally, and effectively
• Ability to prioritize and multi-task with little supervision
• Ability to maintain the confidentiality and sensitivity of customer records
• Experience supporting a commercial sales team
• Experience working with data entry teams

“Creating better together”. It’s the Enovis purpose, and it’s what drives us and empowers us every day on a global scale. We know that the power to create better –