Customer Engagement/Executive Sponsor Programs Director

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.

To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

We are actively seeking a Customer Engagement/Executive Sponsor Programs Director to lead Rimini Street’s influential executive customer engagement programs, including the Executive Sponsorship Program with a focus on developing and implementing strategies to drive executive sponsorship and engagement, leading and managing the program, building relationships with stakeholders, and providing presentations and reports to senior leadership. This is a remote position that can be based anywhere in the U.S.

Position Summary 
 

Responsible for creating and advancing programs to support the Chief Client Officer and Global Client Engagement (GCE) organization. The ideal candidate will have a proven ability to strategize and work successfully in a highly matrixed environment to implement new programs to build executive relationships and activate marketing campaigns to support cross sell activities for the global Client Success Managers (CSMs). As a self starter, you will have a strong talent for project conception, coordination, execution and lead with a creative mindset. You will be a hands-on, roll up your sleeves contributor.

This is not a role for a Customer Success Manager. You must have programs experience and expertise in working with Marketing, Sales, Revenue Operations and Product Marketing to reach an executive IT, CFO and Procurement audience. 
 

Responsibilities 

• Manage and evangelize an Executive Sponsor program, curating content, reporting on KPIs, providing templates and materials to support CSMs in building executive relationships.
• Develop playbooks to enable the CSMs to establish relationships with new executives and resell the value of Rimini Street. Work closely with Marketing to build and maintain microsites targeted at introducing new client stakeholders (CIO/CTO personas) to Rimini Street.
• Create, manage and run digital programs to bring scale to the CSMs (Digital Customer Success)  
• Support the Chief Client Officer with client communications and onsite visit preparedness.
• Create and deliver training & enablement sessions to roll out new programs and drive adoption of those programs. 
• Inspect, measure, report on program success. 
• Other job-related duties and responsibilities as needed 

Education 

• Bachelor’s degree, open to equivalent work experience 

Location

• Remote - U.S.

Skills & Experience 

• Experience in designing and executing programs for large volume of clients as well as top end, strategic clients in the B2B software or IT services sector with the goal to advance executive relationships, secure renewals, increase advocacy participation and/or enable cross-sell activities  
• Proven record in executing client success programs leveraging tools and channels to enable programmatic outreach of one to many communications 
• Familiarity with Digital Customer success programs 
• 8+ years in client marketing, client advocacy and/or executive relationship program roles within the B2B software and/or an Enterprise SaaS space.
• Proven success working within a 100% remote and complex, multi-divisional, multi-geographical organization 
• Experience deploying global programs, working across multiple languages and time zones 
• Strong experience in marketing, program management, or related fields.
• Experience communicating and influencing across functional lines 
• Excellent interpersonal, written and presentation skills 
• Oracle, VMware and/or SAP experience preferred 

Travel

• Low travel, possibly one trip a quarter (potential for international travel) 
• Work hour flexibility is a must due to natur