Fulfilment Officer

The Fulfillment Officer is primarily responsible for verification of documents of residential mortgage applications from new loan inception to instructions to lawyers and notaries. In addition to preparing and processing all mortgage-related transactions and documents, this position requires a high degree of efficiency and organization.

Primary Responsibilities

• Review documents submitted by the Mortgage Specialist to ensure the file is in good order and all conditions have been met.

• Set up and administer new mortgage business and process the related financial transactions.

• Address routine queries from internal partners.

• Apply strong decision making and problem-solving skills to resolve situations, influence decisions and maintain strong accountability with respect to workload and responsiveness so that expectations and standards are met or surpassed within a timely manner.

• Contribute to and support the team in meeting urgent deadlines and unexpected increased volumes.

• Promptly respond and resolve inquiries.

• Create and maintain strong team collaborative working relationships with internal departments by providing excellent customer service.

• Identify continuous improvement opportunities and share ideas for improvements and efficiencies and assist with implementation.

• Ensure escalated complaint investigations consider customer experience.

• Follow Bank policies and standards for required information, supporting documentation and processes to discharge a mortgage.

Required Qualifications:

• General knowledge of residential mortgage business and mortgage underwriting practices an asset

• Sound knowledge of MS Office programs, such as Word, Excel, Outlook

• Previous Banking experience is an asset

• Excellent customer service skills

• Strong interpersonal skills

• Proven organization and time management skills

• Strong attention to detail

• Ability to work in a high-volume, fast-paced environment.

• Ability to understand and correctly interpret legal mortgage documents an asset.

• Excellent Oral and written French and English language skills are a must.

• Team collaborative (strong Team player)

• Willing to work flexible hours during peak season.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Ontario - Full Time Remote