Senior IT Support Engineer

COMPANY OVERVIEW 

Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.4T U.S. construction industry.

By providing a centralized platform for all industry stakeholders, Built enables increased efficiency, collaboration, transparency, and business agility—allowing customers to build and manage the communities around us more profitably and with more confidence. The Built platform is used by hundreds of leading North American lenders and asset managers, and thousands of developers, home builders, and contractors. Since our founding in 2015, we've partnered with over 140 of the top financial institutions in the U.S. and Canada, including 35+ of the top 100 U.S. construction lenders.

With our latest $1.5B valuation, we’re on a continued growth trajectory and are committed to attracting the best talent in the world. We want you to be a part of this exciting journey.

LINKS

• Life At Built & Habitat Build
• Series D Financing Round
• Built Recognized in Two American Business Award Categories
• Built Secures Investment from Citi

This position will require in-office attendance of 4 days/week.

The Sr. IT Support Engineer will serve as a technical expert and primary point-of-escalation for a wide range of IT domains. This role is responsible for supporting internal end-users across hardware, software, operating systems, network services, security tools, and cloud platforms, as well as collaborating with the broader IT team to ensure scalable and efficient processes. The Sr. IT Support Engineer will troubleshoot advanced problems, assist with identity and access management, contribute to continuous improvement initiatives, and help maintain compliance with security and audit requirements.

In addition, this position will develop and maintain documentation of processes and policies, drive the collection and reporting of relevant support metrics, and provide hands-on resolution for escalated issues. Due to the breadth of the role, the ideal candidate will have a deep understanding of various IT systems, a strong problem-solving mindset, and the ability to work effectively with end-users and technical stakeholders alike.

In this role, you will:

• Provide Advanced User Support
• Serve as an escalation point for complex technical issues related to hardware, software, and networking.
• Troubleshoot advanced problems quickly, communicate effectively with end-users, and ensure minimal disruption.
• Manage IT Assets
• Assist with the purchasing, tracking, inventory, patching, and decommission of devices and other IT assets.
• Maintain accurate and up-to-date records in asset management systems.
• Develop and Report Metrics
• Contribute to the creation and analysis of key support metrics for the internal support function.
• Identify trends and recommend improvements to streamline workflows and reduce recurring incidents.
• Collaborate with IT Leadership
• Work closely with the Technology leadership team to align user support functions with broader IT infrastructure goals.
• Provide input on technology selection, procurement processes, and ongoing improvements to the support ecosystem.
• Assist with Onboarding/Off-boarding
• Collaborate with the IAM Team to provision and deprovision end-user assets, including system access and data permissions.
• Ensure a seamless experience for new hires and departing employees.
• Support Compliance and Audits
• Assist with due diligence and audit requests related to internal IT infrastructure as needed.
• Follow and help refine established security protocols t