IT Support Field Technician (Southwest Region)

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Job Posting Title:

IT Support Field Technician (Southwest Region)

   

Position Type:

Professional / Unclassified

   

Department:

LSUAG IT - IT Support (Michael Turley (00002440))

   

Work Location:

Rice Office Building

   

Pay Grade:

Professional

   

Job Description:

Work Location:  Candidates may be domiciled in Louisiana; however, this role requires the ability to work within the Southwest designated regional area of the LSU AgCenter.

Position Description:  We are seeking a dedicated Information Technology Support Field Technician to join our team at the LSU AgCenter. This role is pivotal in maintaining the technological backbone of our operations. You will be responsible for a wide range of activities from installation to troubleshooting, ensuring our staff has the tools they need to excel.

We are looking for a self-motivated individual with an exemplary work ethic. The ideal candidate will be adept at managing their time efficiently, prioritizing tasks effectively, and demonstrating initiative in all job responsibilities.

Key Responsibilities:

• Systems Installation, Configuration, and Maintenance:

  • Perform comprehensive installation and setup of computers, peripherals, and related equipment, ensuring optimal functionality within a Windows environment.

  • Configure and support a range of software, including Adobe Creative Cloud, Microsoft Office suite and Windows operating systems, along with other essential packaged applications.

  • Offer comprehensive support for mobile devices, including both Android and iOS platforms. Troubleshoot issues, configure applications, and ensure seamless integration with our enterprise systems to enhance user mobility and productivity.

  • Apply break/fix expertise to promptly resolve hardware malfunctions and software discrepancies, maintaining system integrity and user productivity.

• Technical Support and Problem Resolution:

  • Deliver expert technical support through various channels such as telephone, remote access tools, and onsite visits, ensuring swift and accurate problem diagnosis and resolution.

  • Utilize advanced troubleshooting techniques and customer service skills to provide end-users with solutions and guidance, enhancing their computing experience.

  • Provide expert Audio/Visual support for a diverse range of programs. Set up, test, and manage A/V equipment to deliver high-quality sound and visuals that enhance presentations and events.

  • Actively support meetings, conferences, and events as needed. Coordinate technical requirements, ensure equipment functionality, and provide on-the-spot troubleshooting to ensure smooth operation of all events.

• Networking and Telecommunications:

  • Install and configure peer-to-peer networking and telecommunications hardware, including switches, routers, wireless access points, and handheld devices, to maintain robust connectivity.

  • Conduct equipment assessments to determine the needs for network infrastructure upgrades and expansions, ensuring reliable and secure data transmission.

• Communication and Documentation:

  • Maintain clear and effective communication with users, team members, and the supervisory chain to facilitate information flow and collaborative problem-solving.

  • Document all service requests and incident reports with precision, creating a valuable knowledge base for future reference and continuous improvement.

• Research, Training, and Development:

  • Research and evaluate the latest computing equipment and software to guide informed purchasing decisions, staying ahead of technological advancements.

  • Collaborate with IT colleagues to develop and deliver comprehensive technical training to end-users and peers, fostering a knowledgeable and self-sufficient user base.

• Travel and Field Operations:

  • Manage and coordinate field operations across southwest Louisiana, including potential overnight travel, to provide on-site technical suppor