Technical Solution Consultant

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let us advance the world of minimally invasive care.

Job Description

*This position will work EST hours

The Technical Solution Consultant serves as a trusted advisor, collaborating with digital and capital sales to educate customers on the technical requirements of implementing Intuitive’s digital solutions. They engage in technical discussions to drive towards the successful implementation of Intuitive’s digital portfolio, including da Vinci and Ion. Engaging with internal and external stakeholders, including hospital executives and IT personnel, they equip teams for successful implementation and sustainable digital programs. Successful candidates excel in communication, stakeholder engagement, project management, and horizontal leadership, driving project momentum and adaptation to customer needs.

Essential Job Duties

• Partners with Digital and Capital Sales Teams, Product Network and Data team and other cross functional partners to define, plan, and manage full activation of digital products.
• Collaborate with product development and go to market teams to identify industry trends and enhance digital solutions.
• Forges solid relationships internally and with customer contacts
• Understand how our digital solutions integrate with Intuitive’s robotic platforms and within the hospital enterprise. Serve as the customer facing digital solutions technology expert. Support the sales process through the preparation and presentation of consultative integration strategies for Intuitive’s digital application.
• Effectively navigate hospital technology intake processes to achieve acceptance, prioritization, and implementation of digital applications. This includes, presenting network topology and data flow diagrams and addressing customer technical review boards.
• Manages multiple ongoing projects and resources while successfully establishing work expectations across internal and external customers.
• Partner with colleagues to achieve implementation goals, ensuring thorough documentation and careful project transitions, to satisfy the clinical expectations.
• Schedules and manages customer site and resource availability, and accuracy of field service orders to enable continuity of work and ensure resource efficiency.
• Responsible for consistent communication and reporting to stakeholders, including scope changes, schedule changes, milestone achievements, routine status updates, and others as required to maintain stakeholder awareness.
• Maintains and assure accuracy of detail within the project tracking system in SFDC and other systems.
• Responsible for escalation, decision tracking, and resolution of any identified technical implementation risks or challenges
• Proactively identifying education and skill gaps and pursuing continued education to acquire necessary expertise.

Qualifications

Required Skills and Experience

• Minimum 6+ years of work experience in medical device consulting or project management with specialization in healthcare technology
• Advanced knowledge of networking and cloud hosted solutions is required. Familiarity with on-premise infrastructure requirements is a plus.
• Demonstrated success working within a remotely distributed team and cross functional groups and resources across multiple geographies and time zones
• Proven ability to drive sc