Senior Product Manager, Core Patient Experience

About Us

We are a virtual-first primary care organization reimagining how people access and experience healthcare. Our mission is to deliver comprehensive, high-quality, and compassionate care that integrates technology, data, and human connection through a seamless digital platform complemented by in-person visits when needed.

While our care is provided exclusively to patients in the United States, our team is distributed across the United States and Canada, bringing together clinicians, technologists, and operators who share a commitment to making high-quality healthcare delightful, personal, and accessible to everyone.

 

More about us can be found on our website.

About the Role

We are seeking a highly experienced Senior Product Manager to own and elevate the ongoing care experience for Circle Medical patients. This role sits at the heart of what makes Circle Medical meaningful: the relationship between a patient and their care team, and everything that makes that relationship easy, trustworthy, and effective over time.

Getting a patient to their first appointment is only the beginning. To have a real impact on patient health outcomes, we need to ensure patients are fully supported throughout their care journey — from the moment after they book to when their first appointment ends, and through follow-up care, repeat visits, and long-term provider relationships. You'll own the full post-booking lifecycle: check-in, in-appointment experience, post-visit follow-up (including messaging, lab, and prescription workflows), and all the touch points that keep patients engaged, informed, and coming back.

This is a high-impact, broad-scope role working across mobile app, web portal, and back-end engineering teams. Every improvement you make translates directly into better patient outcomes and stronger provider relationships across Circle Medical's growing patient base.

Key Responsibilities

1. Patient Lifecycle Ownership — Post-Booking Through Ongoing Care

• Own the product strategy and roadmap for the full post-booking patient experience, from appointment preparation and check-in through repeat visits and long-term care continuity.
• Define and relentlessly improve the in-appointment experience, including video visit quality, patient-provider communication tools, and real-time support flows.
• Drive engagement and retention strategies that keep patients returning for follow-up visits and building meaningful, lasting relationships with their Circle Medical provider.
• Minimize drop-off and friction across key lifecycle moments: missed appointments, churned patients, and post-visit confusion.

2. Post-Appointment & Follow-Up Experience

• Design clear, timely, and empathetic follow-up flows that improve care plan adherence, close the loop on outstanding actions, and keep patients returning.
• Collaborate closely with our CRM team to influence post-booking and ongoing care communications: reminders, follow-up messaging, care summaries, and proactive outreach — across SMS, email, push, and in-app channels.
• Encourage return patient booking by designing booking flows that make it easy to find availability, switch providers when needed, and quickly get back into care — in close collaboration with marketing and the Growth/Acquisition pod.

3. Clinical Workflows & Provider-Patient Connection

• Ensure patients always know what to do next — whether that's picking up a prescription, completing a lab order, or scheduling a follow-up.
• Champion the patient-provider relationship as a core product value, designing features that strengthen provider familiarity, trust, and meaningful connection over time.
• Partner closely with our clinical pod and stakeholders to translate complex clinical workflows (labs, prescriptions, questionnaires, etc.) into intuitive patient-facing experiences.
• Work closely with clinical stakeholders to understand provider workflows and ensure that product decisions support care delivery, clinical outcomes, and measurement-based care.

4. Cross-Platform Execution Across Mobile, Web & Backend

• Lead product development across a broad engineering surface: native mobile (iOS/Android), web portal, and back-end services — requiring strong cross-functional coordination and technical fluency.
• Run core agile rituals including backlog grooming, sprint planning, standups, re