Customer Service Representative

Who We Are

ABOUT ENOVIS™

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.

What You'll Do

Job Title: Customer Service Representative

Location: Belgium (Office-based with home work one day per week)

Reports to: Operations Manager

Department: Operations

Contract Type: Full-time, Permanent

Salary: Competitive base salary + Benefits

Enovis™ is a global medical technology innovator dedicated to improving lives by developing clinically differentiated solutions that enhance patient outcomes and restore motion for life.

With thousands of employees worldwide and an extensive range of products, services, and integrated technologies, we strive to make each day better by partnering with the brightest minds to advance smarter, personalized, and more effective care that impacts patients wherever they are on their pathway to health.

Role Overview:

The Customer Service Representative is responsible for providing high-quality operational and administrative support to customers, ensuring accurate order processing, timely deliveries, and effective issue resolution. The CSR acts as a key interface between customers, sales teams, logistics, and other internal departments, contributing to customer satisfaction and business continuity in a regulated medical device environment.

Key Responsibilities:

Customer orders management

Process customer orders accurately and efficiently in the ERP system

Process material reservation (implants & instruments) for surgeries planned in hospitals

Invoice hospitals according to procedure

Coordinate deliveries to and returns from hospitals with logistics team

Communication with customers, sales team

Be the primary point of contact for customers and sales team members for inquiries related to orders, deliveries, prices and reimbursement data (RIZIV – INAMI), quotations and others.

Be point of contact for transporters.

Handle customer complaints and issues in a professional way and report the issue to the sales representative or any other involved department.

Communication (email, phone) with Sales Representative and/or Clinical Suppo