Customer Service Representative - Class Action Division

Our Class Action Division handles hundreds of cases for various types of lawsuits every year. We are responsible for processing their claims, answering inquiries about claims via phone and email, as well as performing support tasks for other teams within our division.

Duties include:

• Claim Processing – accurately and promptly:
• Enter Class Action lawsuit case claimant information into the processing systems.
• Learn the intricacies of individual cases to accurately process claims according to their specific procedures.
• Make adjustments to claims based on information received from filers or project management to ensure claim accuracy.
• Return phone calls to claimants regarding their claims, the status of settlements, and assist with curing deficient claims.
• Answer live incoming calls from claimants and handle their inquiries about specific settlements.
• Perform administrative tasks or projects based on need.

Knowledge, Skills and Abilities required:

• Bilingual Spanish and English is a plus!
• Strong customer focus and approach with outstanding customer service skills.
• The ability to multi-task and good time management skills in a fast-paced environment.
• Detail orientation and accuracy when keying data and information into a computer system.
• Ability to adapt to new technology and operate it effectively.
• Communicating effectively with co-workers and support teams to ensure smooth operation of daily tasks.
• Proficient technology and computer skills including Microsoft Office, particularly Excel and Outlook.

Education and Work Experience Desired:

• Highschool Diploma or Equivalent.
• Preferred customer service experience in a Call Center or other fast-paced environment.
• Associate or bachelor’s degree preferred for some advancement opportunities within company.

Starting pay:  $20.00 per hour