Instructional Designer, Partner Enablement Services

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Instructional Design, Partner Enablement Services

This position reports to: Partner Enablement Services – Learning Content Services Sr. Manager

ServiceNow makes the world of work, work better for people. With a service-orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

As an Instructional Designer in Partner Enablement, you will be responsible for defining, developing, and launching digital enablement strategies for the ServiceNow partner ecosystem.  Your instructional priorities include driving sales and technical sales skills development and best practices for how partners should drive customer renewals & expansions.

The ideal candidate will possess creativity, world-class design skills, and expertise in adult learning theories, and be able to make learning engaging, effective, and memorable.

What you get to do in this role:

• Guide the Intake and Needs Assessment Process for new digital learning journeys, including writing outlines and learning objectives.
• Interview internal Subject Matter Experts and ensure content and assessments address key content areas.
• Manage projects including timelines, development costs, content and assessment development, audio and video recording/editing, and digitizing media.
• Create compelling and interactive learning activities and knowledge checks that enhance retention.
• Publicize newly released training content via internal and external marketing channels.
• Define ongoing assessment strategy, formulate appropriate questions, and execute continual evaluation of learners.

• Assess and measure the Return on Investment (ROI) of learning initiatives in terms of performance gains and business impact. Identify opportunities for improving learning outcomes through enhanced design and delivery.

• Travel up to 20% (worldwide) per year.

 

Qualifications

In order to be successful in this role, we need someone who:

• Possesses 2-3 years sales, pre-sales, and technical training experience, specifically in an instructional design role.
• Worked successfully in a partner-oriented organization and/or function.  
• Has a high performance, growth-mindset attitude that results in flexibility, creativity, and wiliness to work independently by displaying dependability and accountability of meeting deadlines and contributing to problem solving.
• Incorporates measurement and assessments into all learning content.
• Constructs quality content for training based on industry design standards, processes, and incorporating user and stakeholder feedback.
• Utilizes effective project management techniques to organize training projects and to ensure quality.
• Communicates to stakeholders and team members with articulate and detailed presentations and ability to effectively lead productive meetings.
• Demonstrates strong working knowledge of MS Office applications, including Word, Excel, and PowerPoint.
• Demonstrates working knowledge of eLearning technologies, such