10882 – Executive Principal (IVI)

Company Overview  

Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis. 

HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group. 

At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations. 

If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation. 

Website: http://www.haeaus.com 

Role Overview:

We are seeking an Executive Principal to lead the quality, operations, and business performance of Hyundai, Kia, and Genesis built‑in navigation and connected services in North America. This role oversees end‑to‑end navigation software quality, service operations, content provider management, customer experience improvement, and regional business growth. You will act as the North America product owner, ensuring seamless service delivery, stable operations, and strategic collaboration with HQ. As IVI team leader, you will also drive organizational development and talent growth.

What You Will Be Doing

Navigation Quality & Product Ownership

• Oversee quality management of North American built‑in navigation systems across Hyundai/Kia/Genesis vehicles.
• Manage biannual software/map update events for existing and new mass‑production vehicles.
• Establish and execute local evaluation plans; collaborate with HQ development/quality teams to validate and improve software, maps, and services.
• Address customer feedback through local call center insights and ensure accurate, fast issue resolution.

Connected Services Operations

• Build and manage the operational framework for server‑based routing, real‑time charging station information, and other connected services.
• Lead incident management, monitoring, reporting, and coordination with HQ and cross‑functional teams.
• Oversee personnel planning, training, performance, and first‑level response operations.

Content Provider Management

• Manage contracts, quality metrics, and communication with North American content partners.
• Conduct regular content evaluations and drive KPI‑based quality improvement activities with HQ and local vendors.

Sales & Business Management

• Oversee navigation product sales operations, including sales analysis, receivables, invoicing, and market risk assessment.
• Communicate customer needs and market trends to HQ; support identification of new business opportunities.
• Contribute to sales expansion initiatives and new customer development in North America.

Leadership & Organizational Development

• Lead IVI team operations, HR development, project execution, and performance management.
• Foster expertise in navigation technologies and strengthen communication between HAEA and HQ.

Basic Qualifications:

• Bachelor’s degree in Engineering, Automotive Technology, Business, IT Service Operations, or related field (Master’s preferred).