Student Ambassador (LCCC Students Only, Laramie Campus)

Overview

The mission of Laramie County Community College is to transform our students' lives through the power of inspired learning. Our over-arching goal is that our accomplishments as a community college will distinguish LCCC from others in the nation, in turn benefiting our communities and bringing pride to the Great State of Wyoming.  Our core values include Passion, Authenticity, and the Desire to Make a Difference. 

 

This position is only available for LCCC students enrolled in at least 6 credit hours each semester, or high school seniors that are dual-enrolled in a minimum of 3 credit hours. There are multiple openings under this position.

 

You will need a resume and cover letter to complete your application.

 

Job Summary:

Core responsibilities of this position include:

LCCC Student Ambassadors help in creating an exciting, informative, and memorable initial experience for all students. Student Ambassadors lead students through enrollment processes, and provide excellent customer service to students and the community at large via phone, email, and in-person service while working at the front desk of the Laramie Campus building. Student Ambassadors assist prospective and current students in LCCC enrollment processes, provide essential support to the Enrollment Services department of LCCC as well as the Student Services department of the Laramie Campus, help new students acclimate and transition, provide support at campus-wide events, and promote the image of Laramie County Community College and the LCCC experience to students, faculty, staff, and the community. This is a front-facing position requiring skill and comfort with interpersonal interactions with a wide variety of people. Student Ambassadors are the face of LCCC and are often the first person with whom a student or prospective student might interact.

 

Performance will be evaluated at the end of every semester, and eligible Ambassadors may be renewed with supervisor approval.  Though a maximum of 4 semesters as a Student Ambassador will be the norm, in some circumstances the maximum may be increased dependent upon the student’s continued enrollment and job performance.

 

Other tasks may be assigned based on contemporary institutional need.

Student Ambassadors must have availability to work from 10 a.m. to 3 p.m. at least three days per week (Monday through Friday). The majority of work hours will be during the day (8 a.m.-6 p.m.) Monday through Friday, with occasional evening and weekend opportunities on an as-needed basis.

 

Other tasks may be assigned based on contemporary institutional need.

 

Screening Date: Position open until filled, screening to begin immediately.

 

Start Date: As soon as practical after the interviewing process. Tentative start date: August 19th, 2024

 

Compensation: $15.03/hr.

Responsibilities

Essential Functions:  – this position is Non-Exempt, i.e., is eligible for compensatory or overtime pay provisions of the FLSA.  This listing of essential duties is not all-inclusive, but representative; other duties may be assigned).

• Serve as an initial point-of-contact for students, prospective students, families, employees, and community members/visitors seeking general information or assistance in the areas of Enrollment Services and Student Services in general. This includes in-person assistance and telephone inquiries, using a multi-line telephone system
• Exercise professionalism and courtesy, and provide excellent customer service at all times in line with the department’s expectations, which includes: an active focus and awareness of work surroundings; providing proactive service by greeting and approaching visitors to offer assistance; active listening skills; and critical thinking and problem-solving in order to best direct students to the appropriate resources or assistance
• Be knowledgeable about college services, resources, programs, procedures, and academic offerings to provide information, and referrals for students, prospective students, families, employees, and community members/visitors
• Maintain high proficiency in utilizing, learning about, and being an early adopter in LCCC technology resources and systems (including the student portal and the functions/transactions within it)
• Maintain a welcoming and clean environment within the work area and around campus as appropriate, conducive to providing prospective students with a great first impression at LCCC and indicative of the quality of LCCC’s service and programs
• Positively portray the LCCC experience, inclu