Sr. Manager - Time-Off, Leave of Absence and Accommodations (Remote)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

This senior level position oversees the management of CrowdStrike’s US and Canada time-off, leave of absence, and ADA interactive process and reasonable accommodations, ensuring compliance with relevant laws,  and company policies. The role requires exemplary concierge support for employees and managers while serving as the subject matter expert to internal partners and external vendors during the full leave cycle and ADA interactive process. As a leader, you will strategize enhancements to these processes, mentor team members, and liaise with senior management to uphold best practices and foster a supportive workplace environment. Reports to the Director, Benefits.

What You'll Do:

Consulting and Case Management:

• White-glove support, guidance, coordination for CrowdStrikers, internal stakeholders and management, and the vendor from start to end as it relates to the interactive process, reasonable accommodations, and leaves of absence

• Represent CrowdStrike before government agencies or external parties as needed

• Develop and deliver manager training in collaboration with legal, HR Business Partners, and other appropriate stakeholders

• Facilitate the interactive process with the ADA vendor, managers, HR Business Partner, and other stakeholders for reasonable accommodation requests

• Serve as mentor and subject matter expert in the areas of leaves and accommodations for other HR team members and peers

• Prioritize workload to ensure legal compliance and responsive customer service while maintaining the highest levels of confidentiality and discretion

Administration:

• Proactively partner with third-party administrator to ensure open cases for leaves of absence and/or ADA accommodations are managed timely in accordance with applicable government regulations, laws, company policies and processes

• Proactively and continuously identify and implement process improvements along with program automation to scale with the company’s growth

• Create detailed documentation of the Leave of Absence and Accommodation programs and processes

• Vendor management, from improving the day-to-day operational process to resolving challenges related to vendor contracts, process and procedures, and complex leave claim issues

• Create and deliver routine and  ad-hoc reporting; highlighting program utilization, trends, and future focus areas

• Identify and develop solutions to address issues and trends in employee absences

• Partner with the lead of the US health and welfare program and the Employee Experience team to identify opportunities to promote employee wellbeing

• Partner with the Director of Insurance on the workers compensation policy, renewal, and claims

U.S. Time-Off, International Leaves and Special Projects:

• Manage leaves and accommodations for Canada

• Lead for the U.S. Time-Off, including our Flex Time Away, PTO, and other time-off benefits

• Support in the process improvement of global leaves, as needed

• Lead the request-for-proposal and special projects, as needed

What You'll Need:

• 15+ years relevant experience, working with complex disability, leaves, and accommodations

• 10+ years of experience in vendor and project management, predominantly acquired in recent roles

• 5+ years of working knowledge of Canada disability and accommodation laws.

• J.D. degree or equivalent legal training preferred

• Experience with international leaves (beyond Canada) is a plus

• Deep understanding and application of U.S. federal and state disability and leave laws (i.e., ADA, FMLA, CFRA, FEHA, PDL, etc.)

• Experience successfully handling complex leave scenarios, including but not limited to representing your company in legal proceedings related to time off and/or leaves