Senior Lead Program Manager - Federal

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Lead Program Manager will be responsible for leading cross-functional teams in planning and executing all Government telecom projects in support of the Federal Maritime Commission, the Office of the Comptroller of the Currency (OCC) – Treasury, and the Department of Energy's sub-agencies. The Senior Lead Program Manager must successfully implement and support projects, such as proposal support, project scheduling (Microsoft Project, SmartsheetGov, Excel), operational support systems, ordering, inventory, transition/implementation performance reporting, budgeting/forecasting, training, customer care, operations, program management plans, change management plans, resource plans, quality assurance plans, and risk management plans.

The Main Responsibilities

• Direct liaison between the customer and Lumen Government Services (Contract Program Office, Pre-sales, Business Development, Planning and Execution, Project Management, Customer Relations, Billing and Contracts) to ensure all contractual obligations are met.  
• Responsible for reviewing, developing requirements, and working with appropriate teams to answer proposal requirements resulting from Government Statement of Work, Task Orders, and Modifications. Lifecycle Management of Government Contracts. 
• Program Management Reviews (PMR’s) to include both customer and senior level Lumen management.
• Assist at the ground level with the integration of services and billing from Lumen’s portfolio of voice, data, hosting, cloud and managed services.   
• Manage and implement complex data services installations to include both domestic and international services.
• Ensure the timely and accurate delivery of all weekly, monthly, quarterly, semi-annual and annual contract deliverables.
• Initiate change management reviews and contract modifications, and identify requirements for product and IT development
• Build and maintain excellent customer relationships, especially with the contracting officer’s technical representative (COTR) and senior management

What We Look For in a Candidate

• Unified Communications as a Service (UCaaS) and Audio-Conferencing Services (ACS) experience.
• 7 to 10 years of Federal Telecommunications Program Management and customer liaison experience
• Knowledge of the Networx Universal and Enterprise GSA Contract vehicle
• Working knowledge of Microsoft Project and associated Microsoft Office suit
• Ability to prepare customer and high-level management PowerPoint Presentations
• Project Management Professional / Project Management Institute (PMP/PMI) certification
• Solid understanding Cisco Unified Communications as a Service (UCS) installation activities for federal government agencies desired
• Strong working knowledge of Lumen Ordering and Provisioning processes desirable
• Experience in the transition, implementation, management, and execution of large-scale Federal Government Contracts including vendor management
• Successful experience in the development of proposals for Federal programs
• Strong verbal and written communication skills
• Public Trust Clearance
• Must meet eligibility requirements for access to classified information (applicants selected will be subject to a government security investigation)

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle