Senior Project Manager

Job Title:

Senior Project Manager

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Role: Project Manager - Call Center Transformation

Location: Omaha, NE (Onsite – 5 days a week)

Job Description:

We are looking for an experienced Project Manager to lead and coordinate the delivery of a call center transformation initiative centered on the implementation of the NICE CXone platform and its integration with Salesforce and Snowflake to support a unified customer experience and enterprise analytics capabilities. The ideal candidate will have strong experience managing large-scale transformation programs, complex system integrations, and cross-functional delivery across business, technology, vendor, and third-party teams. Experience with the NICE CXone platform is strongly preferred.

Key Responsibilities

• Lead end-to-end delivery of the call center transformation program, ensuring alignment with scope, schedule, budget, and quality objectives.

• Drive overall program governance, including detailed project planning, milestone tracking, risk management, issue management, and status reporting.

• Coordinate delivery across client teams, vendors, implementation partners, and third-party stakeholders.

• Manage integration dependencies between NICE CXone, Salesforce Service Cloud, on-prem services, and Snowflake data pipelines.

• Ensure all workstreams align with defined architecture, data models, technical design, and business requirements.

• Maintain integrated project plans and track progress across multiple cross-functional workstreams.

• Provide regular executive-level reporting on project status, milestones, risks, dependencies, and decisions required.

• Proactively identify, assess, and mitigate risks to project scope, schedule, quality, and delivery outcomes.

• Facilitate communication and collaboration across business, technology, operations, and data teams.

• Support governance forums, steering committees, and decision-making processes throughout the program lifecycle.

• Ensure project execution follows enterprise delivery standards, controls, and governance frameworks.

• Drive accountability across teams to ensure timely completion of deliverables and successful program execution.

Required Skills

• Strong experience in project management for large-scale enterprise transformation programs.

• Proven experience delivering contact center, customer experience, or CX platform transformation initiatives.

• Experience managing SaaS implementations and complex system integrations.

• Strong understanding of integration coordination across platforms such as NICE CXone, Salesforce Service Cloud, on-prem applications, and Snowflake.

• Expertise in project planning, milestone tracking, RAID management, stakeholder communication, and executive reporting.