R10089082 Customer Master Data Specialist (Open)

Location:

Tulsa, OK - W. 7th St. - Management - Central BSC

How will you CONTRIBUTE and GROW?

Customer Master Data Specialists are responsible for creation and maintenance of all Airgas customer accounts in SAP. This includes not only the information about the customer but also their contacts, pricing, ordering information and preferences, account reps, and more. Accuracy and the ability to look at accounts and find issues are key for this role.

At Airgas, we RESPECT, HONOR and VALUE diversity.

Airgas is Hiring for a Customer Master Data Specialist - Tulsa, OK!

We are looking for you !

• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.

• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.

• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.

• Early Access: Your benefits start after just 30 days of employment

Recruiter: Deondre Taylor | Deondre.Taylor@Airliquide.com | (302) 277-2429

Account Management:

• Efficiently handle all internal inbound requests for the creation and updates to customer accounts while keeping with data governance policies
• Maintain a comprehensive understanding of the account creation and modification processes to provide effective support and resolve related inquiries.
• Work closely with Senior Customer Master Data (CMD) Specialists on complex account activities, including branch closures, openings, mergers, and acquisitions.
• Collaborate with multiple teams, including sales, operations, and finance, to restructure large, complex accounts effectively. Monitor accounts to guarantee the appropriate collection or transfer of cylinders, timely closure of open orders, and closure of the previous customer account.

Operational Knowledge & Understanding:

• Develop and maintain a thorough understanding of fundamental branch operations, including order entry procedures, inventory management, and customer service protocols.
• Gain a deep understanding of how Customer Master Data impacts all teams within the organization, including sales, operations, finance, and logistics.
• Collaborate with business process experts to develop and refine comprehensive standard operating procedures (SOPs), process flow diagrams, and related documentation for CMD activities.

Pricing & System Utilization:

• Process inbound requests for new pricing agreements and pricing updates to existing customer accounts with meticulous attention to detail and accuracy while ensuring consistency and compliance with established pricing strategies.
• Work closely with bulk teams to manage asset billings, location placement, and pricing.

Customer Service Excellence:

• Maintain clear and professional communication via email, chat platforms, and telephone to address account-related issues and provide effective solutions.
• Document all communication and issue resolution activities in the appropriate systems.

Process Improvement & Efficiency:

• Proactively engage in learning and mastering new software tools, systems, and technologies relevant to the Customer Master Data (CMD) function.
• Identify and implement more streamlined and efficient methods for accomplishing daily tasks, contributing to improved productivity and reduced processing times.
• Document new processes and suggest updates to existing workflows to enhance overall operational effectiveness.

Additional Responsibilities:
Undertake other projects or duties as assigned by management, demonstrating flexibility and willingness to contribute to the overall team success.

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Are you a MATCH?

Required Education:

• High School Diploma/GED required

Required Length & Type of Experience:

• Previous SAP experience preferred

• Minimum 2 years of prior experience in an office environment with customer facing activities, internal or external

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