Experienced ServiceNow Advisor and Solution Architect

Company Description

With more than 3,000 employees, Deloitte is the largest audit and consultancy firm in Denmark. We tailor solutions across Audit, Tax, Financial Advisory Services, Enterprise Risk Services, Technology, and Transformations.  

About the team

Deloitte’s ServiceNow department is looking for an experienced Enterprise Service Management Advisor and Solution Architect to join our A-team of ServiceNow advisors. As a Manager in our ServiceNow department, you will serve as a trusted advisor for our clients, guiding them on their digitalization journey. In this role, you will work with industry leading professionals, guiding clients through end-to-end digital transformation initiatives and driving complex enterprise-wide service modernization.

As a trusted advisor, you will play a key role in identifying and pursuing strategic business opportunities while leading the design and implementation of innovative ServiceNow solutions. You will collaborate with clients to transform IT, HR, Finance, Risk, and core business functions into streamlined, service-based organizations. This involves assessing the client’s needs, translating business requirements into tailored technology solutions, and providing strategic and best practice advisory. You will oversee the full project lifecycle, ensuring seamless execution from strategy to deployment, while providing thought leadership and industry insights that shape best practices.

Success in this role requires a deep understanding of enterprise service management, strong leadership in project execution, and the ability to build long-term client relationships based on trust and value creation. By delivering impactful solutions and driving meaningful business outcomes, you will help position Deloitte as the premier partner for digital transformation.

Job Description

ServiceNow is its own department, and you will join a team of incredibly dedicated, ambitious and great colleagues. Our team works closely together on projects across the Nordics, combining the right expertise and competencies to deliver the best solutions for our clients. While we thrive on cross-border collaboration, you will also have a strong local presence in our Copenhagen office, where we emphasize teamwork, community, and a shared commitment to excellence.

In this role, you will make an impact by:

• Providing strategic advisory for some of the largest ServiceNow clients in Denmark and the Nordics.
• Engaging proactively with clients, advising on solution and problem scoping across the organization to ensure alignment with business objectives.
• Designing comprehensive solutions, including technical design using design thinking methodologies to ensure alignment with ServiceNow’s Enterprise Service Management capabilities and best practices.
• Helping our clients in defining and optimizing Service Management processes to drive efficiency.
• Offering insights and guidance on application development, agile development, software development lifecycle and cloud applications.
• Leading the delivery of solutions and support teams in corrective measures.
• Work closely with Program Leadership to oversee and lead multiple workstreams of technical design- and delivery activities, create and maintain a network of potential clients, and be known as a trusted advisor and participate in consulting sales activities, including writing service proposals.

Qualifications

By joining our team as a Manager, you will become part of and contribute to our shared success. You will build and nurture positive working relationships with teams and clients to exceed expectations. Key responsibilities and tasks will involve:

You have the following skills and experience:

• A minimum of 5 years of experience working with ServiceNow or other digitalization platforms.
• Strong communication and stakeholder management skills.
• Hands-on experience leading end-to-end transformation projects in areas such as IT, HR, Finance, Risk or core business operations.
• Experience with IT Project Management and have the ability to oversee complex implementations and drive successful outcomes.
• Demonstrated consulting experience or prior experience as a Platform Owner, showcasing your ability to advise and lead clients through transformation initiatives.
• Familiarity with process frameworks such as Lean, TBM, ITIL or other methodologies relevant to your area of expertise.
• A strong technical background with an advanced understanding of key technical principles and best practices.
• Experience or a solid understanding of application development and software lifecycle management.
• Knowledge of technologies using client-server model and understanding of data-modelling, SQL data structures and system integrations.