Director, Billing-to-Cash- Shared Services- Alpharetta, GA

 

 

 

Job ID:  504487

CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America.  Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces.

 

Position Overview

 

The Director, Billing-to-Cash will be a new critical leadership role that oversees the strategy, management and execution of the centralized billing to cash functions for CRH Americas Materials, Inc. (AMAT), including customer billing, cash application, and customer setup activities. This role will report directly to the VP, Finance and Accounting Shared Services and serve as a strategic partner by engaging and developing trust-based partnerships with business leaders within AMAT to anticipate business issues and drive strong decision making through sound financial management and application of accounting expertise. The Director, Billing-to-Cash will be a critical change agent that helps to develop a strong, collaborative organizational culture while striving to enhance services and processes in AMAT.

 

The Finance and Accounting Shared Services Center (SSC) organization will be designed and implemented alongside a broader finance transformation effort enabled by an SAP S/4 HANA implementation. The Director, Billing-to-Cash will support overall SSC design and implementation activities as directed by the SSC Lead. This role will lead the design and implementation of the Billing-to-Cash SSC team and processes within the broader Finance and Accounting SSC organization.

 

The Director, Billing-to-Cash will serve as the leader of the Billing-to-Cash Shared Services team with ~100 resources. This role will work closely with business leaders from both corporate and localized operating companies across the US and Canada to drive the efficiency and effectiveness of the Billing-to-Cash SSC team. The Director, Billing-to-Cash will be accountable for the development, implementation, and continuous improvement of billing-to-cash processes, policies, and procedures for AMAT. This will include partnering with key business leaders from both corporate and localized operating companies to optimize upstream and downstream processes and working to drive down the cost per transaction whilst achieving defined service quality levels and operating goals.

 

The Director, Billing-to-Cash will work closely with the SSC Lead and the leaders of the Record-to-Report, Payables, and Payroll SSC teams to promote a strong, collaborative Finance and Accounting Shared Services organization. Ongoing organizational and individual development within the Billing-to-Cash SSC team will be critical to success in this role.

Key Responsibilities (Essential Duties and Functions)

 

Value Delivery

 

Finance and Accounting Shared Services Center (SSC) Operations

 

• Lead a Billing-to-Cash Shared Services team with ~100 total employees responsible for activities including customer billing, cash application, and customer setup
• Own the analysis and management of key performance indicators and service level agreements for the Billing-to-Cash SSC team and proactively take actions to improve performance as appropriate
• Create and sustain a culture of continuous improvement to deliver effective and efficient Billing-to-Cash processes
• Assign responsibilities to the Billing-to-Cash SSC team to meet business needs
• Work closely with the Billing-to-Cash SSC team to ensure all transaction processing activities meet efficiency and quality targets established for AMAT
• Review reporting on billing activities to identify discrepancies
• Respond to escalated billing-related inquiries
• Oversee the fiscal activities of the Billing-to-Cash SSC team, including budgeting, reporting, and audits
• Demonstrate a commitment to outstanding customer service
• Support external audit efforts between the Bi