Project Manager Global Services Team

Non-CA Pay Range (Annual):

$66,800.00 - $124,000.00

At Infinera, your base pay is one part of your total compensation package. Your actual base pay will depend on your skills, qualifications, experience, and location. This role may be eligible for equity grants, discretionary bonuses, or commission payments. The amount of these incentives is based on the terms of the Company’s incentive plans, the Company’s financial performance, and/or individual employee job performance.

Infinera also offers paid leave, medical, 

dental, and vision coverage, 401(k),

life, and disability insurance to

eligible employees.

This position is an entry-level Project Manager position within Infinera’s Global Services team.  The role of the Project Manager is to manage the successful implementation of the Infinera Professional Services product suite. They will facilitate communications and support multiple internal teams as a key customer facing team member - work closely and act as a key interface and central driving and coordination point for Partner resources, Professional Services Engineers, TAC, PLM and Engineering to ensure that full product team deliverables, issues, schedules from various groups are driven, coordinated, tracked, communicated cross functional team and decisions driven and consensus built to support assigned customers.
The PM will use communication skills to share complex information and diffuse tense conversations with tact and diplomacy.  They are required to escalate key issues quickly and effectively and help drive to resolution. When challenges arise, they will show leadership in pulling cross-functional teams together to address critical issues.
The individual must possess excellent verbal communication and presentation skills to lead weekly calls with participants of all levels of authority.  The individual will schedule and document meetings, meeting notes, action issue registers, maintain documentation and status on the Intranet and have advanced excel skills.  They must have the ability to provide succinct, compressive reports and updates and maintain with high level of consistency.
Tangible results will be measured thru on-time delivery of programs, management to cost/margin targets, and CSAT.  Metrics will also include the preparation of customer facing communications including status reports, quality and issue resolution and material tracking to deliver world class customer service. 
Key activity descriptions:
Manage Network Deployments
The role of the Project Manager, Professional Services is to Project Manage the successful implementation of the Infinera Professional Services product suite. Job Responsibilities will include:
•    Developing and implementing a project plan for EF&I & Professional Services, maintain the Customer Action Register and the customer documentation package.
•    Manage customer implementations, interface, manage support partners and implement best practice quality assurance standards.
•    The Project Manager must be able to develop and implement the most cost-effective logistics and deployment strategy without affecting Infinera’s industry leading standards of quality.
•    Align with the PMO for Global Support and Services. Define and manage the cross functional action register. Create project plans for internal departmental initiatives.
Controlling and Optimizing Service Delivery Performance
The PM will also monitor operational KPIs for key customers i.e. SLA, time, scope, quality, health & safety and initiate mitigation measures as required:
•    Deliver projects that meet customer and project-specific cost and margin targets
•    Controlling, reporting and optimizing services delivery in alignment with relevant Project Management & Global support processes
•    Monitors and controls services delivery with operational KPIs to ensure that Services Delivery Management is fact based with verified schedules and forecasts
•    Collects actual Services Delivery Performance information and compares actual performance with baseline(s)
•    Determines the causes to any perceived deviation and implements proactive re-planning to keep the services delivery on the course
•    Participation in periodic reviews with the customer e.g. Review Meetings, AIR meetings
Education & Experience Necessary For Success:
•    Bachelor’s degree or equivalent experience required. BS in Business Administration, CS, EE, Engineering or ME strongly preferred.
•    Some Customer Service Experience preferred.
•    PMP certification or Project Management related certification is a plus.
•    Any Telecommunications experience is a plus.
•    Possess great initiati