Criminal Field Researcher

Job Summary

As a Criminal Field Researcher, you will play a crucial role in ensuring the safety and security of our clients by researching public records to determine whether an applicant has a criminal and/or civil record. Your work will assist clients in validating the identity of individuals, enabling them to make informed decisions. The integrity and quality of the information you provide will directly contribute to building trust and maintaining safety within our communities. You’ll be part of a team that is committed to excellence and helping our clients stay safe by delivering reliable and accurate background checks.

Duties and Responsibilities

• Build and maintain positive working relationships with court personnel and members of the public.
• Perform research using public records indexes to retrieve relevant information.
• Accurately enter results into proprietary systems, marking them as “clear” (no information found) or recording information found in the court's primary index according to client instructions.
• Proactively communicate with the Supervisor regarding court holidays, closures, or delays, ensuring timely updates to InformData.
•  Provide timely updates to the Supervisor on any issues that could impact business operations or customer commitments.
•  Notify the Supervisor about courthouse structure updates, changes in processes, or fee adjustments.
• Serve as a back-up for other Field Researchers within the designated area as needed.
• Adhere to InformData’s Quality and Turnaround Time (TAT) standards.
• Report any quality concerns or trending issues to the Supervisor promptly.
• Support the ordering and completion of court copy requests.
• Conduct searches in surrounding areas or through online research when assigned

Please note that this job description is meant to give a basic understanding of the position and does not cover every part of the job duties and requirements. InformData reserves the right to change or assign other duties to this position at any time.

Key Performance Indicators (KPI) Accountability

• Maintain expertise in background screening processes.
• Develop a thorough understanding of all InformData operational workflows.
• Assist in achieving and maintaining accuracy metrics, including:
  • • Accuracy/DPMO
    • Time Service (variable and specific)
    • Productivity
    • Turnaround Time (TAT)
    • On-Time Delivery

Qualifications

• Possess a High School diploma or equivalent.
• Proficient in computer software, including MS Word, Excel, Outlook, and PowerPoint.
• Type at a minimum speed of 35 words per minute.
• Thrive in a collaborative team environment.
• Demonstrate excellent written, verbal, and presentation communication skills.
• Exhibit strong attention to detail and accuracy.
• Have daily access to reliable transportation, a computer, and high-speed internet.
• Successfully complete all required introductory training.
• Be available to work during normal courthouse hours and willing to work overtime with prior notice.
• Excel at multi-tasking, time management, and maintaining detail-oriented processes.
• Must pass a comprehensive background check.