Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.  

Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule: Monday - Friday, 7:30AM - 5:00PM. Supervisor determines schedule within the hours of 7:30AM - 5:00PM.

Location: 1580 W Antelope Dr. Suite 200, Layton, UT

Primary Responsibilities:

• Provide exceptional service to all customers.
• Responsible for adherence management for quality measures
• Ensure demographics including insurance information are correct in scheduling and practice management software, along with updates as necessary per Standard Work.
• Schedule appointments, verifying correct visit type and Primary Care Provider empanelment.
• Work closely with Providers on care for Medicare population to ensure all Medication, HEDIS measures, and Annual Wellness Exams are completed each year.
• Work with back-office staff to ensure smooth patient flow.
• Resolve service issues and complaints and defer to appropriate management or clinical personnel when necessary.
• Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas.
• And other duties as assigned.

What are the reasons to consider working for UnitedHealth Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of customer service experience
• 6+ months of experience in a healthcare office setting
• Intermediate level of proficiency in Microsoft Office

Preferred Qualifications:

• Ability to do mathematical computations for Medication Adherence
• Experience handling high volume of telephone calls and a multi-system phone line
• Ability to navigate Medicare portal to verify patient eligibility and benefits
• 1 + years of experience with knowledge of Medication terminology
• 1+ years of experience with knowledge of Medical terminology

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choi