Dealership Parts Counter Associate

Parts Counterperson

Mission: To lead the industry in consistently meeting or exceeding our customer's expectations in the pursuit of profitable growth.

Values: To protect our integrity first

To promote ingenuity and challenge everything

To develop people

To pursue excellence

The Company: Our strength is in our people and team work.

Vanguard Truck Centers owns and operates full service commercial truck centers in the United States. Our unique footprint allows us to provide a diverse range of products and services across many industries, and across the country.

Vanguard Truck Centers is a Successful Company that is Growing and Profitable!

SUMMARY

Sells parts to all customers, over the counter, through the shop, or on the phone.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.

Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.

Answers phone calls, providing price quotes and other information.

Reviews shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.

Provides high level of service to internal and external customers.

Pulls and fills orders from warehouse inventory.

Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.

Locates out-of-stock parts from outside source and submits an emergency order, if necessary.

Notifies the service advisor and the customer when special ordered parts have been received or delayed.

Notifies the shop when all parts have arrived and when they will be delivered.

Pulls orders for delivery to shop, making sure all parts are tagged with customer names and job number.

Follows up on back-ordered parts.

Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.

Replenishes assigned inventory daily.

Assists outside sales representatives with their orders.

Makes sure all internal requests for parts are billed on service repair order.

Receives payment from retail customers or obtains credit authorization.

Ensures that all charge sales are signed by the customer.

Ensures that all customers receive their copy of the invoice.

Issues credit for parts returned, ensuring that the original in