Lead Clinical Lab Assistant

SHIFT:

Night (United States of America)

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP’s Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.


A Brief Overview
This role, in conjunction with the Supervisor and Manager, is responsible for the daily shift operation of Central Lab Services. Directs daily workflow including work assignments and scheduling. Ensures that the procedures are performed according to section protocol. Provides leadership and technical expertise in Central Lab Services and performs routine work as workload requires. Is a CHOP ICARE and Service Standard champion.

This role is approximately 80% leadership and 20% bench work.


What you will do

• Leadership Roles and Responsibilities
• Direct, supervise, and evaluate work activities of Central Lab Services staff.
• Establish work schedules and assignments for staff to ensure appropriate shift coverage.
• Enforce all laboratory policies and safety guidelines including evacuation procedures.
• In partnership with the Central Lab Supervisor, handle performance evaluations, personnel disciplinary action, and hiring when required.
• Conduct daily staff huddles.
• Update Central Lab Supervisor with problems or concerns.
• Ensure laboratory is sufficiently stocked with supplies and equipment is in proper working order.
• Actively coordinate with Central Lab Services management for all shifts.
• Provides performance management for staff.
• Quality Assurance
• Act as a primary contact for Care Providers, Laboratory Sections, Client Services, and Couriers.
• Institute computer/tube system downtime procedures and communications.
• Ensure that procedures and methods are performed as defined.
• Provide problem resolution and communication for sample handling, split specimens, specimen retrieval, lost specimens, and specimen requests.
• Ensure equipment maintenance is completed and documented.
• Track and follow up on any unresolved specimen issues.
• Actively initiate and participate in intra- and inter- departmental process improvements
• Training
• Oversee technical, CHOP ICARE and Service Standards, and safety training for new employees.
• Provide employee retraining and documentation for errors.
• Coordinate with departmental leadership to ensure all employees have valid competency documentation.
• Coordinate Central Lab Services training for other departments.
• Provide detailed knowledge of specimen collection, specimen processing, send-outs, and specimen handling to Care Providers and Laboratory Sections.
• Create and update job aids to provide collection, process, and/or handling education for departmental staff as well as Care Providers and Laboratory Sections as needed.
• Processing
• Active in specimen collection and processing specimens for both internal laboratories and send-out reference laboratories.
• Assist Central Lab Services Supervisors in writing and updating procedures.
• Other duties as assigned by Central Lab Services leadership team

Schedule

• Monday - Friday: 10:00pm-6:30am

Education Qualifications

• High School Diploma / GED Required
• Bachelor's Degree healthcare or related field Preferred

Experience Qualifications

• At least one (1) year clinical lab experience in a pediatric institution Required
• At least three (3) years clinical laboratory experience Preferred

Skills and Abilities

• Knowledge: basic biology, basic chemistry, English language, customer service, public safety and security, clerical, education and training, economics and accounting, personnel and human resources, administration and management
• Technology skills: electronic mail s