Contract Operations Manager

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

This position is a new role that will support the Corporate Contracts Team within the Legal Department in the day-to-day management of contract operations and processes.  The Contract Operations Manager will be tasked with driving operational excellence through process improvement, reporting and analytics, stakeholder coordination, and support of contract pipeline management.

Essential Functions

• Provide day-to-day management of the Legal/Contracts Department processes including the management and support of the contract intake pipeline; coordinates the review, prioritization, triage, and dispensation of work across the Team in partnership with attorneys and contract administrators.

• Responsible for driving improved operational excellence, efficiency and effectiveness of the Contracts Department function through the identification, development and administration of tools, processes, and practices to streamline and optimize workflows, reduce time to contract, and improve outcomes. 

• Support a contract lifecycle management (CLM) tool implementation leveraging experience and expertise in working across multiple systems and tools

• Manage operational reporting for the Contracts Team including key performance indicators (KPIs), as applicable, to inform reporting and compliance across the enterprise

• Collaborate with Sales and Partnership Teams, Product, Procurement, Third Party Risk Management, Compliance, Human Resources, and Finance with respect to cross-functional contract reviews, priorities, and strategy

• Deliver regular reporting on status and developments related to the Contracts risk management function to senior leadership, as required

• Manage and support the fulfillment of internal and external audit requests for the Contracts function in coordination with the Risk Management team, ensuring timely and accurate responses and deliverables.

• Represent  the contracts attorneys and contract administrators in internal stakeholder meetings across the enterprise

• Educate and train new employees on contracting processes, policies, guidelines, playbooks, and the CLM tool/system of record.

• Work closely with the Legal Operations and Litigation Manager to support day-to-day operations and synergies across the Legal Department and Corporate Contracts team.

• Confirm compliance with all corporate policies and procedures, to ensure that the highest level of system and data confidentiality, security, integrity and availability is maintained.

• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data

Minimum Qualifications

• Education and experience typically obtained through completion of a Bachelor’s degree or equivalent

• 8 or more years of related work experience in a legal or operational process management function

• Demonstrated relevant experience.

• Outstanding analytical, problem solving and communication skills.

• Demonstrated ability and desire to learn, adapt and succeed in new and complex roles and responsibilities

• Proven record of success managing complex projects and processes

• Highly organized, detail-oriented, and able to manage multiple priorities.

• Experience managing and implementing technology solutions

• Strong interpersonal skills, with demonstrated ability to independently move projects forward by gaining support needed from others including C-Suite and Executive Leadership while working in a cross-functional role

• Highly proficient in Microsoft Office suite of products including Excel, PowerPoint, Visio etc.

• Background and drug screen.