HOA Site Manager - Company Fleet Car Provided

COMPLIANCE DRIVER for Homeowner Associations

Employment type: full-time

Would you want to work in a stable, recession-proof industry? Are you interested in working for a supportive company that is an innovator in its field? Do you want a job where you are outside the office for most of the day? Do you enjoy driving? Are you detail-oriented? Are you consistent and dependable?

We appreciate the people we work with and want to provide our people with the resources and flexibility they need to succeed. Spectrum AM can offer you:

• In-house education, including continued personal development, to expand your knowledge and personal brand

• Support structure for your learning and success, including mentors, subject-specific experts, the training department, and managers

• The freedom to work autonomously

JOB DESCRIPTION

The Compliance Driver is responsible for driving to the communities we manage on a regular basis and making notations of non-compliant homeowners. For an informative role description, please visit https://spectrumam.com/DIL-Site-Manager.pdf

Are you happy spending 90% of your workday driving? This position directly inspects homes for compliance by driving through the neighborhoods that Spectrum serves. These drives are completed in a company vehicle, but you may occasionally be asked to use your own vehicle to complete drives due to scheduling issues. (If this occurs, we do pay mileage for the use of your own vehicle)

Are you comfortable helping frustrated homeowners? In this role, you may need to de-escalate and resolve conflicts with difficult or upset homeowners. We offer training on how to effectively deal with these situations.

OTHER RESPONSIBILITIES

• Improve service by recommending improved processes, and identifying new product and service applications

• Work with homeowners regarding various issues involving compliance and the resolution of those issues 

• Respond to customer inquiries by first understanding the inquiry, then reviewing previous similar inquiries and responses, researching other information, assembling the information, forwarding the information to the customer, and verifying that the customer understands

• Continually increase job knowledge by participating in educational opportunities, and read and understand the governing documents of each homeowner’s association
  

• Some walking requirements for certain communities

Requirements

REQUIREMENTS

For this position, you must have a valid driver’s license, auto insurance, and a safe driving record. We do not require experience in our industry, but we highly value initiative and the ability to work independently.

Knowledge

• Must be computer literate and familiar with Microsoft Word and Excel

• Understand how to enter data into databases and iPads. 

Skills

• Proven skill in conflict resolution and customer service

• Organization and time management

• Problem-solving and analysis

• Clear and professional communication, both written and verbal

Abilities

• Attention to detail

• Able to understand and carry out oral and written requests

• Able to multitask and learn in a fast-paced environment

• Customer-service minded with the ability to work as part of a team and maintain a calm demeanor during customer interactions and peak times

CAREER TRACK

Working as a Compliance Driver is an excellent way to learn about our industry. Combine the learning you acquire in this position with our training programs and your commitment, and you have a career path to many other positions at Spectrum AM

SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS

We offer a comprehensive package that is more than just a paycheck

• Recognized as Best Places to Work 17 years in a row!

• Fastest Growing Company - Fast Track 50 in 2020.

• San Antonio-based homeowners’ association management company.

• Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.

• Work / Life balance.

• 5 weeks of PTO to allow for rest, travel, family, and your hobbies.

• Forty paid hours per year for community service activities.

• 11 Annual Paid Holidays.