Sr. Field Service Engineer

About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What’s the role?

Sr. Field Service Engineer is responsible for the installation, preventative maintenance and general upkeep of leading-edge semiconductor manufacturing systems that produce photomask aerial images (AIMS) 193nm (DUV). This position is field based in Santa Clara, CA.

Sound Interesting?

Here’s what you’ll do:

Equipment Troubleshooting and Maintenance:

• Follow recommended safety rules and protocols for ZEISS and customer equipment.

• Troubleshoot complex optical mask-making equipment, specifically the AIMS® systems.

• Align extremely sensitive optical components with nanometer precision in dimensions or seconds in angles.

• Perform intricate repairs on AIMS® systems, which integrate automated mechanical components, electronics, controllers, and sophisticated optics controlled by software.

• Maintain and replace advanced laser systems and conduct optical alignment.

• Apply specific training in safety protocols for using personal protective equipment and laser alignment tools.

• Ensure contracted equipment uptime performance is achieved.

• Schedule and perform all recommended Preventative Maintenance activities.

Communication and Reporting:

• Actively participate in meetings with ZEISS and customer teams.

• Document system actions, events, and daily activities in detailed field service reports.

• Communicate system and site issues to factory-level support and ensure timely resolution of customer concerns.

Customer Relations:

• Foster strong teamwork and maintain excellent customer relationships.

• Provide proactive communication and support to customers.

Do you qualify?

• A technical degree (e.g., Bachelor of Engineering or Science) is required, or alternatively, over 10 years of relevant experience can serve as a substitute.

• 5+ years of experience as a field-based service engineer, preferably in the semiconductor industry supporting complex optical equipment.

• Excellent troubleshooting skills.

• Ability to read and understand technical drawings, circuit diagrams, and other technical documentation.

• Experience with FAB cleanroom protocols.

• Preferred experience with mask-making equipment

Working Conditions and Special Demands:

• Ability to lift 50lbs; ability to stand for long periods; ability to stoop, squat, kneel, twist and lay down in the course of equipment repair.

• Ability to travel – including internationally. Anticipate after initial training that travel is <10%.

• Ability to work long hours inside a semiconductor cleanroom (FAB). Requires following of all customer cleanroom protocols.

• Position requires OT including weekends as required.

• Position requires working with laser systems and potentially hazardous chemistries.

• Position requires ability and dexterity to perform very complex system alignments and adjustments.

Compensation:

The annual pay range for this position is $100,000  – $125,000

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus or sales commissions.  ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

Your ZEISS Recruiting Team:

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital sta