Senior Manager, HR Business Partner- Customer Channels

Senior Manager, HR Business Partner- Customer Channels

 Are you interested in joining a team of best-in-class HR consulting leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? Here at Capital One you have the opportunity to work in an environment in which the business truly values the strategic HR partnership.If you have a passion for shaping the overall people strategy for the business and want to be part of a winning team, then look no further! We work in a business-casual, collaborative environment where one’s contributions are recognized, successes are elevated and effort is rewarded. Capital One provides a fast paced, dynamic environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and one of the best companies to work for.

The Channels HR Business Partner team is looking for a Senior Manager, HRBP to work with internal clients to deliver on people initiatives and talent strategy. The ideal candidate will exhibit strong relationship building, influencing, communication, and problem solving skills; who thrives in a fast paced, collaborative, and values-oriented team. 

We are looking for someone who has proven ability to: 

• Provide strategic HR business partnership to one or more business groups 

• Oversee and deliver HR solutions to the business, including: people strategy, performance and talent management, culture and belonging, engagement and retention, organizational efficiency, workforce planning, and succession management

• Partner with the HR leadership team on planning and delivering HR solutions to the business

• Operate as a trusted advisor to our HR Centres of Excellence serving as the expert on people and organizational issues

• Navigate a fast-paced environment with significant change; leveraging effective HR processes to enable the organization to innovate and grow

Your Responsibilities:

Embedded within the senior leadership team of one or more lines of business, HRBPs are accountable for leading and delivering strategic talent initiatives, including:

• Strategic workforce planning, including succession planning

• Proactive recruitment and retention strategies

• Organizational design and development 

• Employment risk management, including employee relations strategies

• Data and trend analysis to incorporate within strategic decisions and talent plans

• Foundational Diversity, Inclusion and Belonging (DIB) practices

• Partner with Employee Relations, DIB, Learning & Development, Talent Acquisition, HR Operations, Compensation, People Analytics and Enterprise HR to develop solutions which attract, retain, and motivate world class talent

• Provide coaching to our leaders and advice on key areas such as leadership, teamwork, organizational design, strategy, etc.

• Create and support business outcomes with HR programs, initiatives and strategies leading to a market competitive advantage

• Develop data-driven, innovative and creative solutions with a willingness to push and challenge for transformative work

• Lead Card Channels-wide HR project work, partnering with peers within Channels and across the Card organization

Basic Qualifications:

• High School Diploma, GED, or equivalent certification 

• At least 5 years of client facing experience OR at least 5 years of consulting experience OR a combination

Preferred Qualifications:

• Bachelor’s Degree or military experience

• MBA or Master’s degree

• Professional Human Resources Certification or Senior Professional Human Resources certification or coaching certification

• 7+ years of client facing experience or 7+ years of consulting experience or a combination

• 6+ years of experience in in Human Resources or Human Capital Consulting 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by locati