Senior Design Program Manager, Commerce Identity

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Overview

Netflix Experience Design (XD) is an inclusive blend of design disciplines, focused on the company mission of entertaining the world. XD is responsible for the global Netflix experience, including how we acquire, retain and measure customer health, member streaming platforms, and developing, producing, marketing, branding and promoting Netflix experiences.

This role is based in Los Gatos or Los Angeles with mandatory onsite team meetings ~4 times a year in Los Gatos or Los Angeles for collaboration and team building.

About the Netflix Commerce XD Team

On Commerce XD we’re focused on creating a more dynamic user experience across the Netflix ecosystem. Our work touches every aspect of the user journey, from sign-up and authentication to content discovery and interaction. As we build for the future, we're tackling complex challenges to create a flexible platform that will serve as the foundation for the next generation of our content experiences. Commerce XD sits at the intersection of our user experiences, shaping the future of how millions of Netflix members interact with our evolving digital ecosystem. 

About the Role

We are seeking an experienced Design Program Manager to join our team and help drive cross-functional initiatives that enhance our user experience. In this role, you will lead programs spanning multiple businesses and domains to develop the program strategy for emerging complex programs, establish processes, and ensure alignment across various stakeholders. The ideal candidate will have a strong background in program management within consumer-facing technology products, excellent communication skills, and the ability to navigate ambiguity in a fast-paced environment. If you're passionate about creating seamless user experiences and thrive on solving complex challenges, we'd love to hear from you.

• Lead and optimize the operations for the Commerce XD team, so that they can focus on designing and delivering a future-facing commerce platform experience. 

• Own strategic artifacts and drive initiatives/programs to ensure the team is deeply connected to the broader business context. 

• Connect the dots for the team to ensure seamless collaboration with cross-functional partners, and that the team is highly aligned with business goals.

• Partner with design leadership and cross-functional teams to establish roadmaps and maintain them through understanding business priorities and cultivating strong relationships across XD and product organizations. 

• Support the design pipeline from end to end, including prioritization and planning, resource management, and program tracking.

• Establish engagement models and cross-functional collaboration channels with key design partners and stakeholders, balancing multiple priorities and business demands.

• Support team health and resource management in partnership with design leadership.

• Successfully collaborate with design leaders, designers, product managers, researchers, engineers, and commerce partners.  

• Advocate for design by ensuring the team has time and space to explore creative, user-centered solutions. 

The Must-Haves

• 7+ years of applicable UX program management experience in a technology and creative environment

• Demonstrated delivery of large-scale design programs and projects, working in collaboration with product and engineering within a consumer product space 

• Keen ability to synthesize vast and complex swaths of information and input, separating out signal from noise, to keep the team on track

• Passion for user experience and design with an understanding of the product development process

• The ability to thrive in ambiguous environments with demonstrated  examples of proactive cross-functional partnership on large-scale initiatives that required clarity, direction, and influence amidst complexity and evolving business objectives

• Experience working across complex problem spaces, with the ability to ask the right questions to arrive at better solutions with broader business priorities in mind