Assistant Branch Manager

Overview

We service our communities by offering personal installment loans designed to help our customers get the money they need when they need it. The Assistant Manager supports all aspects of branch operations and is an opportunity to learn all aspects of managing, lending, personnel supervision and collections. Our dynamic team is goal-driven, focused on business growth, increased sales, and maintaining controlled delinquency.  

 

If you are a self-motivated individual with a career-oriented mindset, energized by delivering excellent customer service and hitting sales goals, then check out this opportunity! 

 

Benefits: 

• Earn monthly bonuses
• Medical, dental, and vision insurance effective day 1 
• 401K with some company match 

• Paid Time Off 
• Employee Relief Fund 

 

Hourly: $16.75 - $23.00

The base hourly range represents the low and high end of the anticipated hourly range for this position based on the state average.  The actual base hourly offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience. 

 

Hours: Full Time, Monday through Friday, 8:30am to 5:30pm with an occasional evening or Saturday.  

 

Stories of Success

"I joined Heights Finance in 2010 as a CSR, with no prior experience in finance. Little did I know that this role would pave the way for a fulfilling career! Heights Finance genuinely values its team members and takes pride in promoting from within.  Today, I am proud to serve as a District Manager, a position I moved into in 2021 – Also, a testament to the growth opportunities the company provides. The company offers excellent benefits, a set schedule that promotes work-life balance, and supportive leadership that ensures every team member feels valued. The company, also fosters an open culture, encouraging team members to share their ideas and suggestions. I truly love working here and am grateful for the incredible opportunities Heights Finance has provided."

~ Ashley S., District Manager - Alabama

"Since joining Heights Finance as a Branch Manager in 2013, I have enjoyed the benefit of internal transitions and promotions on multiple occasions.   Transitioning from my original branch to a larger branch in a different demographic, to a middle-sized branch in a combination of demographics, assisted me with being prepared to take the next step in my career.   As a result, of these experiences, I was qualified for a District Manager position in 2021. In 2024, I made a career change and with the support of my VPO, I was able to move into an Operations Trainer. During each transition, my supervisors worked to ensure I had the training, tools, and support needed to be successful and the level of camaraderie amongst my peers was unparalleled."

~ Jessica W., Operations Trainer - United States

Responsibilities

What you will be doing: 

 

• Welcome and assist every customer in a professional manner 
• Process loan applications to determine customer eligibility 
• Educate and upsell customers on all product offerings including loan options and insurance products 
• Work with past due customers to bring their account current through collection calls 

• Promote new loans to both existing and new customers through solicitation calls 
• Assist the Branch Manager in all facets of branch operations and step in as a backup manager when needed 

 

Qualifications

What you should have: 

 

• 1-2 years in the consumer finance, lending, or banking industries preferred 
• Customer service mindset 
• Experience in sales, collections, and/or lending 
• Exceptional multitasking skills and effective time management 
• Prior experience in supervisory roles in customer service or sales preferred 

• High School diploma or equivalent; higher education such as associate or bachelor's degree is a plus 

 

This employer participates in E-Verify for US-based hires. 

 

#LI-Onsite 

#HeightsFinance

#HFCLP

 

Key Words: Customer Service, Loans, Financial Services, Management, Retail, Bank Teller, Lending, Collections

EEO Statement

Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This c