Field Service Technician (Charleston, SC)

Since 2018, Elevate Aircraft Seating has been enhancing the passenger experience through innovative aircraft seat design and manufacturing. With locations in California, Washington, and Germany we are guided by creativity, collaboration, and a shared commitment to quality.

We are looking for a skilled Field Service Technician to join our team in Charleston, SC. We value teamwork, inclusivity, and continuous professional development, and we offer competitive benefits along with opportunities for growth.

JOB SUMMARY

The Field Service Technician is responsible for providing on-site technical support during aircraft production. This role supports installation activities and addresses issues related to damaged or defective parts, rework pickups, cosmetic discrepancies, and customer service concerns.

The position requires strong technical judgment, effective problem-solving skills, and the ability to implement innovative solutions in real time. The Field Service Technician operates under general supervision and reports directly to the Lead Field Service Technician.

SUMMARY OF JOB DUTIES - Essential Functions (Other duties and projects may be assigned or requested.)

Reasonable accommodation may enable individuals with disabilities to perform essential functions.

• Provide on-site support during aircraft build, resolving installation issues, damaged parts, rework pickups, and cosmetic defects.
• Perform rework across receiving, BFE, factory, and flight line, ensuring compliance with company drawings and specific rework instructions.
• Replace and troubleshoot faulty electronic components and damaged parts; adjust misaligned panels and trim pieces; assist seat installation teams.
• Rework and stamp pickups for all seat classes as specified by airline and OEM customer requests.
• Handle moderately complex issues independently; escalate highly complex issues to Lead Field Service Technician.
• Sustain a high-quality level of workmanship at all times.
• Respond promptly to communication and maintain a positive rapport with OEM and airline personnel.
• Follow all company and OEM safety guidelines and operational processes.
• Submit part order requests and understand the POA/SOA process as required by both organizations.
• Coordinate daily with QA, Engineers, Product Support Managers, Technicians, and other key stakeholders.
• Attend daily stand-up/tie-in meetings as required.
• Escort guests and technicians safely within OEM facilities.
• Adhere to all ongoing training requirements, including flight line and safety courses.
• Stand in for the Lead Field Support Technician as needed.
• Perform other duties and projects as assigned or requested.
• Adhere to company policies, procedures, and ethics code.