Supervising, Distribution Operations Manager (Customer Onsite)

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

Job Description: Based at the customer site in Atlanta, the Supervising Distribution Operations Manager leads a team of Distribution Operations Managers, Program Managers, and Logistics Operations Coordinators supporting a high-volume, multi-site distribution network. This role is accountable for overall network performance, customer satisfaction, and team leadership. The Supervising Distribution Operations Manager partners with customer leadership and 3PL providers to align strategy, drive execution, and ensure that day-to-day operations, escalations, and projects are handled with consistency and urgency. You will combine boots-on-the-ground understanding with data-driven insight to guide your team, influence cross-functional partners, and continuously improve service to the customer.

Duties & Responsibilities:

Own overall site/network performance and customer satisfaction

• Serve as the primary senior point of contact for the customer on distribution operations, exceptions, and strategic initiatives.

• Ensure the team is delivering against KPIs (OTIF, dock-to-stock, inventory accuracy, ticket SLAs, cost savings, etc.) and that trends are communicated clearly to the customer.

• Provide regular, concise status updates on health of operations, risks, and mitigation plans.

Lead and develop the Distribution Operations team

• Directly manage Distribution Operations Managers, Program Managers, and Logistics Operations Coordinators.

• Set clear expectations, priorities, and ways of working across the team.

• Coach leaders on influence-without-authority, stakeholder management, and data-driven decision-making.

• Own hiring, onboarding, performance feedback, and career development for the team.

Operations & 3PL Governance

• Oversee how your team works with 3PL partners and internal groups to establish, standardize, and improve on-site and off-site processes.

• Ensure your leaders are effectively managing on-site activities and that service commitments are consistently met.

• Coordinate across warehouses, data centers, and transportation partners to maintain stable flow and capacity; provide guidance on off-shift/on-call coverage strategies.

Issue Management, Reporting & Executive Escalation

• Own the escalation framework: what gets escalated, to whom, and in what format.

• Ensure your team is reviewing ticket queues, routing issues to the right owners, and tracking them through resolution.

• Step in on complex or high-visibility escalations; represent operations in senior customer forums with clear, accurate data and action plans.

Continuous Improvement & Strategic Projects 

• Set the continuous improvement agenda for the distribution network in partnership with the customer.

• Prioritize and sponsor CI projects (PDCA, DMAIC, A3, etc.) that drive cost, quality, and speed improvements.

• Ensure your team is maintaining pilots, trackers, and consolidated views of site activity and upcoming volumes – and that these tools are used to make better decisions.

Stakeholder Management & Communication

• Facilitate and/or oversee cross-functional meetings and workshops that include the customer, 3PLs, transportation, and other partners.

• Ensure decisions, action items, and owners are documented and followed through.

• Build trust with customer leadership by consistently connecting “boots on the ground” insight to data, metrics, and business impact.

Governance, Risk & Capacity Planning

• Partner with the customer and internal leadership on capacity planning, headcount, and roadmap alignment (projects, launches, process changes).

• Identify operational risks early (volume spikes, system changes, 3PL constraints) and drive proactive mitigation with your team.

• Align with internal leadership on standards, SLAs, and expectations across all sites you support.

Qualifications

Qualifications, Experience and Education Requirements:

• Excellent customer service and relationship-building skills, especially with senior stakeholders.

• Effect