Residential Case Manager

Title: Residential Case Manager
Division Name: Student Affairs
Department: University Housing Services
Campus Location: Normal, IL

Job Summary

The Residential Case Manager is responsible for providing intervention and support resources for students whose behavior has raised a concern on campus. The Case Manager will also perform support functions for this role, including follow up of students routed to the CARE module and Redbird Care Team (RCT), and coordination of outreach functions within University Housing related to student behavioral concerns. The Case Manager will be jointly responsible for the drafting and implementation of protocols associated with the position, as well as maintaining accurate electronic case management records. The Case Manager will also coordinate training of student and staff leaders regarding early identification of students who may need services and best practices for referral and ongoing support of students in need. This position will be one of two full time Residential Case Managers. This position will live-in and participate in on-call rotation.

This is a 12-month, full-time, live-in position with an annually renewable contract for a maximum of five (5) years.

Additional Information

University Benefit Highlights:

- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

Additional University Benefit information, including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program, can be reviewed here: https://hr.illinoisstate.edu/benefits/

Salary Rate / Pay Rate

$3881/month

Required Qualifications

1. Bachelor's degree (US equivalent) and at least two years full-time experience working with students in higher education, case management, crisis intervention or advocacy situations.
2. At least one year of programming planning and implementation experience.
3. Travel between residential buildings and respond to critical incidents within 10 minutes.
4. Maintain confidentiality and professionalism.

Preferred Qualifications

1. Master's degree in College Student Personnel, Counseling, Social Work, Education or related area of study.
2. At least two years of administrative experience (planning, data collection, report writing.)
3. Training in behavioral intervention (certification through NaBita or experience with HECMA (Higher Education Case Management Association.)
4. Experience in higher education crisis response related to student behavior.
5. Knowledge and understanding of student development theory and practice.
6. Knowledge of national principles and procedures involved in risk assessment.
7. Strong problem-solving skills.
8. Strong oral and written communication/presentation skills and active listening skills.
9. Flexibility and adaptability to shift from one task to another.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Effectively communicate on a daily basis.
2. Remain at a workstation for extended periods of time.
3. Move about in various locations across campus to complete day-to-day tasks.
4. Maintain a high level of concentration.

Proposed Starting Date

ASAP

Required Applicant Documents

Resume / C.V.
Cover Letter
Reference List - (specifically, the names, addresses, telephone numbers and e-mail addresses of at least three professional references)

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Initial application review will begin immediately and continue until the position is filled.

Contact Information for Applicants

Guadalupe Montalvo
gmontal@ilstu.edu

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity Employer. All qual