Global Care and Impact Manager

Who You Are:

You are a compassionate, community-minded professional who is deeply committed to the care and well-being of others. You build trust through strong relationships, foster meaningful internal and external partnerships, and create an environment where people feel valued and connected. You are detail-oriented and technology-literate, and you thrive in collaborative settings. You are clear communicator who is flexible and willing to initiate, collaborate, and fully execute opportunities for employees and community organizations. You balance heart and strategy to strengthen belonging, support people, and progress the QTS mission and culture.

The Impact You Will Have:

When you make the decision to join QTS, you are choosing to work alongside talented professionals. Your talents and commitment to our team and mission will be supported by a culture of servant leadership and care that is embodied in how we live out our Core Values: Integrity, Character, Trust, Action, Innovation, Accountability, Team-Oriented, Respect our Customers, Support of Family, Faith and Community. It’s a culture that focuses on the needs and concerns of our employees, our customers, and our communities.

As a Global Care and Impact Manager, you will advance QTS business success by driving impact and trust in our communities, shaping our culture, and modeling care for others. You will help the Community Impact team in the development, execution, and growth of strategy, programs, and processes that focus our work internally and externally, such as providing care for employees and their families; boosting leadership and participation in events, engagement programs and volunteerism; and building strong relationships with nonprofit community partners.

This position is required to office at any of our QTS locations and will require significant travel within the US.

What You Will Do:

• Partner with the Community Impact team and other business leaders to assist with the administration and implementation of various Community Impact strategic objectives, programs, processes, projects, and activities.
• Culture Championship | Support and promote the QTS mission, strategy, and core values as a champion of culture and servant leadership.
• ·Care + Support | Serve as a confidential listener for employees and support employees in crisis, assisting with connecting them to additional support and resources, as needed for their wellbeing while maintaining the highest level of confidentiality.
• Program Administration, Management, and Execution | Recruit and partner with employee volunteer leads in multiple markets to deliver and administer engagement programs, events, initiatives, special projects, and volunteer opportunities; develop, lead and execute these opportunities in new, emerging, or transitional markets.
• Market Management | Act as a cross-functional partner with other internal teams, such as government relations, marketing, and development, among others, to coordinate and report on community engagement activities within assigned markets; work with Community Impact leadership to identify opportunities for community volunteerism and nonprofit support that address key community needs; management and coordination of market events in cooperation with other teams and local employee volunteer leads.
• On Site Presence | Perform location visits to participate in or provide leadership and coordination of activities, corporate events, sponsored events, volunteer engagement, care needs of employees, or to build/nurture local nonprofit partnerships; establish a schedule of location visits coordinated with Community Impact team and other leaders that focus on employee interactions to build trusting relationships with all employees. Significant and flexible travel required.
• Crisis Response | Responsible to be available for crisis response activities to support SVP and Community Impact team, including but not limited to hospital calls, assisting at funerals, and other related duties; after hours support on some evenings and weekends may be required to respond to the needs of employees or their families.
• Other and varied duties, as this role requires flexibility and ability to manage multiple priorities

What You Will Need to be Successful:

• Bachelor's degree or relevant equivalent experience preferably in a related field
• Five or more years of serving people/social work or related experience, ten years preferred.
• Three years project management and major event lead experience

The Skills to Get You There:

• Initiative, cross-functional collaboration, planning, and coordination
• Excellent interpersonal and presentation skills with the ability to interface with all levels of the organization and wi