Sr Manager Customer Strategy

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Data Analytics & Computational Sciences

Job Sub Function:

Business Intelligence

Job Category:

Professional

All Job Posting Locations:

West Chester, Pennsylvania, United States of America

Job Description:

About Orthopaedics

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

DePuy Synthes is recruiting for a Senior Manager, Customer Strategy on the SourceView Conversion Team, based in West Chester, PA.

This role is customer‑facing and will report to a leadership team located in West Chester, PA.

Overview

The Senior Manager, Customer Strategy will report to the Director of Customer Strategy and support strategic initiatives across the U.S. region. This includes partnership with Orthopaedic Account Management (OAM), Offer Development, Field Sales Organizations (FSO), Contract Management, Marketing, and other cross‑functional teams. The role will lead the development, validation, enhancement, and expansion of tools and processes that enable business growth and support competitive conversions.

Responsibilities

• Advance U.S. business plan objectives, including sales, margin, inventory efficiency, and pricing performance.
• Leverage customer-specific insights and analytics to collaborate with OAM and FSO partners, driving sustainable value for health system customers.
• Partner directly with customers to structure, interpret, and translate data to improve operational and financial outcomes, including support for vendor consolidation strategies and C‑suite‑level engagements.
• Lead sophisticated financial discussions related to capital, inventory, and asset management, and apply capital-placement strategies to support competitive conversions.
• Influence without authority and collaborate cross‑functionally to ensure business needs and customer commitments are met.
• Identify emerging business trends through data analysis, develop clear insights, communicate findings, and drive action through follow‑through and accountability.
• Use data‑driven storytelling to communicate solutions that strengthen customer partnerships and accelerate competitive conversion strategies.
• Develop and deliver quarterly business reviews to maintain strategic alignment, strengthen relationships, and reinforce shared value creation.
• Design innovative pathways to grow the orthopedic portfolio, including inventory optimization and market‑aligned pricing strategies.
• Support cross‑functional teams by leveraging customer commitments and driving alignment across DePuy Synthes platforms.

Qualifications

Required:

• A Bachelor’s Degree is required
• A minimum of 10 years professional experience
• A minimum of 5 years experience in orthopaedic sales
• Proficiency in the suite of MS Office programs
• Experience in working and collaborating with sales, marketing, operations, compliance, legal, finance, medical