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Patient Experience Representative - Float (Full-Time)
The Iowa ClinicWest Des Moines, United Statesfull_timeVerifiedPosted 4 Dec 2025
About the role
Wondering what a day in the life of a Patient Experience Representative in our Float Pool at The Iowa Clinic might look like?
- Arrive at work in the morning - no night shifts here!
- Floats between Ankeny, West Des Moines, Waukee, Urbandale an Downtown locations
- Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes.
- This position will also serve as a resource to registration, scheduling and clinical staff.
- Strives to create The Iowa Clinic Experience with each interaction.
- Leave in the evening – hooray for working standard clinic hours!
- High School diploma or equivalent required.
- Medical Experience in a medical office setting preferred.
- Highly motivated to work in a healthcare setting.
- You love exceeding people’s expectations.
- You enjoy having fun where you work
- Finding meaningful connections is what you live for
- One of the best 401(k) programs in central Iowa, including employer match and profit sharing
- Employee incentives to share in the Clinic’s success
- Generous PTO accruals and paid holidays.
- Health, dental and vision insurance
- Quarterly volunteer opportunities through a variety of local nonprofits
- Training and development programs
- Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
- Monthly departmental celebrations, jeans days and clinic-wide competitions
- Employee rewards and recognition program
- Health and wellness program with up to $350/year in incentives
- Employee feedback surveys
- All employee meetings, team huddles and transparent communication
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