Director of Outreach and Client Engagement

Description

Odyssey House is seeking a Director of Outreach and Client Engagement to join our Admissions team!

Summary: The Outreach Director at Odyssey House is responsible for developing, implementing, and overseeing outreach initiatives to promote community engagement and awareness of Odyssey House behavioral health programs and services. This role involves building and maintaining relationships with community partners, managing outreach staff, and ensuring the successful execution of outreach campaigns. Additionally, the Outreach Director will oversee the Client Engagement team to ensure exceptional service and client satisfaction. The Outreach Director will work closely with the leadership team to align outreach strategies with the organization’s goals and objectives.

Location: Salt Lake City

Compensation: $80,000/salary

Schedule: Monday - Friday: 9 am - 5 pm - With flexibility for conferences/events (Occasional weekends are required)

Full-Time Benefits:

• $9k per year tuition eligible
• Access to 24/7 EAP program (Employee Assistance Program) for Mental Health support and more!
• Opportunities for paid continuing education/training
• Monthly incentives and awards
• Flexible scheduling
• Casual dress and atmosphere
• Opportunities for bonuses, awards, raises, and promotions
• Incredible health insurance (medical, dental, vision, FSA, long and short-term disability)
• Immediate eligibility to participate in our 403(b)-retirement plan, Employer 100% match up to 5% after 1 year  
• 35 paid days off (additional PTO accrual after 1 year)
• Stay well! If you have sick time left over at the end of the year, we will convert 1/2 of the remainder to vacation
• EXTRA time off and gift packages for PT and FT staff that stay more than 90 days! 
• Sabbatical Program - where we pay you to take a vacation after 5 years of service! 
• On-Demand Pay - Get a portion of your paycheck early for hours already worked! (conditions apply)
• UTA free passes are available for your work commute

Key Responsibilities:

• Strategy Development: Develop and implement comprehensive outreach strategies to increase community awareness and engagement with Odyssey House behavioral health programs and services.
• Community Engagement: Establish and maintain relationships with community partners, stakeholders, and local organizations to promote collaboration and support for Odyssey House.
• Program Management: Oversee the planning, execution, and evaluation of outreach programs and events, ensuring they meet the organization's goals and objectives.
• Team Leadership: Manage, mentor, and support the outreach team, providing guidance and professional development opportunities. Oversee the Client Engagement team to ensure exceptional service and client satisfaction.
• Budget Management: Develop and manage the outreach department budget, ensuring efficient use of resources and alignment with organizational priorities.
• Data Analysis: Collect and analyze data to assess the effectiveness of outreach initiatives, and use findings to inform future strategies.
• Public Relations: Act as a spokesperson for Odyssey House, representing the organization at community events, conferences, and meetings.
• Reporting: Prepare and present regular reports on outreach activities, achievements, and challenges to the appropriate staff.

Requirements

Education:

• Bachelor’s degree in Communications, Public Relations, Marketing, Social Work, Behavioral Health, or a related field is preferred.

Experience:

• Minimum of 2 years of experience in community outreach, public relations, or a related field, with at least 2 years in a leadership or supervisory role. Relevant experience in the behavioral health field is required.

Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to develop and maintain relationships with diverse stakeholders.
• Proficiency in data analysis and reporting.
• Strong organizational and project management skills.
• Experience with budget management.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and other relevant software.

Personal Attributes:

• Passionate about co