Sr. Program Manager II- Key Accounts

The Opportunity:

In this role, you will report to the Territory Area Manager and will work closely with the Avantor’s Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Benefits:

Health & Wellness

• Comprehensive Medical, Dental, and Vision coverage

• Wellness programs

• Eligible for medical coverage starting Day 1

Time Off

• Paid Time Off (PTO)

• Company-paid holidays

• Choice holidays

Financial Well-Being

• Flexible Spending Account (FSA) and Health Savings Account (HSA)

• Commuter benefits

• 401(k) retirement plan

• Tuition assistance

• Employee Stock Purchase Plan discount

What we’re looking for 

• Bachelor’s degree required; advanced degree in Business, IT, or related field preferred.

• Experience in Bio/Pharma industry required.

• 8–10 years of experience in project management, customer success, or business process consulting.

• Proven track record of managing complex, multi-stakeholder projects in a customer-facing role.

• Strong analytical, communication, and presentation skills.

• Proficiency in Microsoft Office and project management tools.

• Understanding of change management and laboratory/technology implementation challenges.

• Willingness to travel domestically up to 50%; international travel may be required.

Preferred skills:

• Familiarity with global operations and standardization across regions.

• Background in consulting, implementation, or enterprise account management.

• Ability to manage multiple priorities with minimal supervision.

• Creative problem-solving and results-driven leadership. 

Environmental Working Conditions & Physical Effort

• Approximately 50%  travel is required, including travel to Customer locations and various Avantor facilities.  Frequent overnight travel is required. Position covers multiple geographies and supports multiple industry segments.

• Typically, an office environment has adequate lighting and ventilation, and a normal range of temperature and noise level. Visits to production, warehouse, outdoor, plant, research, and university facilities are commonplace.

• Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction – prepare, provide, and convey diversified information.

• Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that typically weigh less than 10 lbs. (e.g., papers, books, files, and small parts, etc.).

• Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

How you will thrive and create an impact 

Avantor’s Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will:

Project Leadership & Implementation

• Lead end-to-end implementation of key account projects, ensuring alignment with global standards and customer expectations.

• Develop and manage detailed project plans, timelines, and deliverables across multiple workstreams.

• Coordinate cross-functional teams, including Site Services, Digital Solutions, and Business Process Consultants.

• Manage customer expectations and ensure timely execution and quality outcomes.

Customer Success & Retention

• Serve as the primary point of contact for strategic customers during implementation phases.

• Build strong relationships with customer stakeholders to understand goals, pain points, and success metrics.

• Ensure customer satisfaction through consistent commu