Ethics & Compliance Manager - Anti-Fraud & SIU | Hybrid

At Allianz Life, we are guided by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.

 

What you do:

You will be part of the Financial Crimes Unit at Allianz Life, and will be focused on supporting our internal and external Anti-Fraud Program, as well as leading the SIU Team. You will report directly to the Head of Financial Crimes, and have the responsibility of managing and maintaining our obligations as it relates to Anti-Fraud efforts and Fraud investigations, including fraud cases, incidents, referrals, alerts, and reports. You will also oversee all SIU activities and internal and external reporting. Also, you will help to plan, lead, and execute anti-fraud strategy across the Company, as well as support broader Customer Identity and Access Management efforts.

 

Your role will involve working with many parts of the organization including Legal, Ethics & Compliance, IT, EO (Service Recovery, Treasury, PHS, Contact Center, among others), Distribution, Relationship Management, and other cross-functional teams. It also will require partnership with other areas within the Financial Crimes Unit such as Anti-Money Laundering.

 

The candidate will be responsible for the direction of the Anti-Fraud Program, strategy, and tactical needs. Also, you will enhance governance (including robust policies, procedures, and job aids), oversight, reporting, and case management tools and processes. You will also build a sustainable staffing model and quality assurance process.

 

You will be critical in the identification and detection of fraud risk in the Organization, as well as new trends and emerging risks, to prevent and mitigate fraud risk. The candidate will provide ongoing advice and consulting to our Business Partners, and lead a team of Financial Crimes professionals, providing leadership and supervision to those assigned and informal leadership to others. You will have relationship management with important partners and influencing outcomes with internal and external customers and partners, including developing enterprise communications, strategy documentation, and other tactical deliverables.

 

• Responsible for ensuring compliance with all applicable US regulations governing anti-fraud activities and fraud investigations; analyze, interpret, and ensure compliance with applicable regulations in the development, implementation, and management of anti-fraud strategies and activities;
• Lead a team of experts in fraud detection, prevention, and investigations, while providing strategic direction to combat fraudulent activities within the Organization;
• Build and maintain a high-performing team of fraud investigators by recruiting, training, and developing skilled professionals. Provide strong leadership, guidance, and support to the team, fostering a culture of teamwork, accountability, and continuous improvement;
• Set clear goals and performance expectations, monitor progress, and provide regular feedback and detailed reporting to the team and Head of Financial Crimes;
• Enhance the Anti-Fraud Program by aligning it with organizational goals and values; help define risk appetite; develop and implement internal fraud reporting;
• Work with internal and external parties to identify emerging fraud trends, patterns, and risks, and develop strategies to prevent and mitigate fraud across the Organization;
• Ensure quality written guidance, policies and procedures;
• Manage and oversee investigations, referrals/review, alerts, and reports;
• Provide advice and consulting to business partners as well as communication and awareness;
• Manage and execute second line monitoring and oversight activities, risk mitigation and remediation, including the build of root cause analysis;
• Perform quality checking and assurance, including control testing, as needed;
• Aid in the improvement and innovation of fraud detection and case management tools;
• Ensure detailed and prompt investigation of all Fraud referrals;
• Intake, workload, and workforce management;
• Financial Crimes reporting and metrics, including Program KPIs and KRIs;
• Engage regulators and auditors and support regulatory examinations, including regulatory filings.

 

What you bring:

• Certified Fraud Examiner certification required and in good standing