Assistant Box Office Manager | Rhode Island Convention Center & Amica Mutual Pavilion

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.  Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

 

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Overview

This position will assist in the management of all ticketing operations including daily operations of the Box Office and any ticketing outlets. Responsibilities include account for all cash received, verifying daily cash reports, maintaining accurate bookkeeping documents, and depositing all ticket receipts. This is a full-time position that frequently requires attendance at evening and/or weekend activities, performances and events. Ability to work flexible schedule based on events, including nights, weekends and holidays as needed. 

 

This role will pay a hourly wage of $24.00 - $26.50

 

Job expires 8/01/2024 

 

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays). 

About the Venue

Conveniently located in the heart of downtown Providence, the RICC is within walking distance to restaurants, hotels, shops, art galleries, night clubs, museums and more. We offer 100,000 square feet of exhibition space, 20,000 square feet of ballroom space, 23 meeting rooms, and 30,000 square feet of pre-function space. 

Responsibilities

• Assist in recruiting, interviewing, selecting, training, motivating and evaluating personnel; assist in developing performance level standards and in providing or coordinating training accordingly; work with personnel to correct deficiencies; recommend appropriate disciplinary action. 
• Perform general Box Office duties including ticket-selling functions as needed.  

• Assist with event set ups in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.  
• Ensure that all premium seating ticket orders are processed and confirmed promptly and accurately. 
• Responsible for balancing box office revenue and preparation of daily sales reports. 
• Prepare daily deposits and combined bank deposits according to the Finance Department's requirements. 
• Provide full-service ticketing for local tenants (including account management and all other ticketing requirements for the facility). 
• Assist with preparation of all required Box Office reports to management and promoters. 
• Assist with set-up and maintenance of proper Box Office procedures (with direction from Corporate). 
• Process ticket requests from promoters. 
• Assist with overseeing will call for all ticketed events, ensuring compliance with all relevant ticket laws. 
• Manage all aspects of customer service as it relates to both internal and external customers, enforcing Oak View Group's principles and corporate initiatives. 
• Update and troubleshoot the computerized ticketing system and software. 
• Manage Business Objects software by troubleshooting when scheduled daily reports fail, modifying scheduled reports when needed, complete daily executive sales report as requested. 
• Manage all aspects of ticket scanners including setup, tear down, maintenance, etc. and assist in event scan reports and drop counts to Event Manager during closing procedures following each event. 
• Perform other work-related tasks as assigned by the Box Office Manager or General Manager. 

Qualifications

• A Bachelors degree is strongly recommended however, event and/or ticketing industry experience is viewed equivalently.  

• Previous responsibility in training and supervising others is desired. 
• Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs 
• Knowledge of federal, state, and local regulations 
• Strong oral and written communication skills, supervisory skills and excellent interpersonal skills, particularly in dealing with the public, are required.  
• Superior customer service skills including but not limited to thoughtful listening, oral and written communication skills. 
• Ability to perform basic arithmetic calculations (addition, subtraction, multiplication and division) either manually or using a calculator. 
• Communicate clearly and concisely in the English language, both orally and in writing 
• Proficiency in Microsoft Office applications and