Director of Information Technology

JOB SUMMARY

 

Directs and manages the implementation, support, enhancement, and utilization of data and telecommunication systems utilizing internal, corporate, and vendor resources. Verifies that resources are utilized to the maximize profitability and customer satisfaction. Directs the activities and monitors the performance of the Information Technology. Partners with Corporate Information Technology and Property Senior Management to develop and implement policies and procedures that support the company's goals and objectives. Prepares and administers the departmental budget and forecasting. Provides guidance to the department in the following areas: demand management, solution definition, business analysis, project management and service provider management. Verifies that the appropriate security and disaster recovery policies and procedures are implemented, maintained and adhered to. Identifies solutions that may advance opportunities, address pain points or further the business strategy. Coordinates the implementation of business processes, data integrity audits and functional training to support use of business systems. Provides high level project and vendor oversight. Serves as liaison between departments and selected vendors as needed. Provides high level client relationship support to both departmental and property sales teams for all client events. Assists in the evaluation, selection, and implementation process for software, hardware, and/or consultants for specific projects when applicable. 
 

CANDIDATE PROFILE 

 

Education and Experience 

• 2-year degree from an accredited university in Information Technology, Computer Science, or related major; 10 years' experience in Information Technology, Computer Science or related professional area.

OR

• 4-year bachelor's degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer; 5 years' experience in Information Technology, Computer Science, or related professional area.

 

CORE WORK ACTIVITIES 

 

Managing Technology 

• Directs and manages the implementation, support, enhancement, and utilization of data and telecommunication systems utilizing internal, corporate, and vendor resources.

• Verifies that resources are utilized to maximize profitability and customer satisfaction.

• Directs the activities and monitors the performance of the Information Technology staff in support of computer operations, operating systems, database administration, desktop/help desk support, telecommunications, data networks, and system security. This includes cross training staff to provide consistent support.

• Partners with Corporate Information Technology and Property Senior Management to develop and implement policies and procedures that support the company's goals and objectives.

• Prepares and administers the departmental budget and forecasting.

• Provides guidance to the department in the following areas: demand management, solution definition, business analysis, project management and service provider management.

• Verifies that the appropriate security and disaster recovery policies and procedures are implemented, maintained and adhered to.

• Identifies solutions that may advance opportunities, address pain points or further the business strategy.

• Coordinates the implementation of business processes, data integrity audits and functional training to support use of business systems.

• Provides high level project and vendor oversight.

• Serves as liaison between departments and selected vendors as needed.

• Provides high level client relationship support to both departmental and property sales teams for all client events.

• Assists in evaluation, selection, and implementation process for software, hardware, and/or consultants for specific projects when applicable.

 

Forecasting and Complying with Financial Parameters 

• Analyzes, communicates and implements property strategy to drive technology revenue and contribute to property's overall business success.

• Manages technology profit and loss.

• Monitors and controls all technology-impacted revenues and expenses generated by the property including, but not limited to: telecommunications, HSIA, business center technologies and A/V.

• Verifies that property management has realistically budgeted CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.

• Advises and verifies that property management has adequately addressed technology needs in short- and long-term planning. Reviews vendor proposals and selects appropriate vendor for technologies/hardware.