Bilingual Enrollment Support Specialist

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

This position is responsible for delivering an optimal client and worker enrollment experience for clients utilizing UNUM Group’s Virtual Enrollment Solutions Team. They are responsible for utilizing a strong working knowledge of Core products (Non-Affiliated) and voluntary product (UNUM Group’s) portfolios to provide benefits education, retention of policies, quality assurance, technical support and assist with other project initiatives.

Please note: candidates must be bilingual in English and Spanish (both written and verbal) and hold a valid Health and Life insurance license. In addition, candidates must have flexible availability to work an assigned shift between 8am-8pm EST Monday through Friday.

Job Description Principal Duties and Responsibilities

• Provide virtual retention and enrollment assistance to workers in all 50 U.S. States
• Receives inbound interactions from workers
• Makes outbound calls as needed to workers
• Q&A Support: Educate workers on benefits provided, and answers any questions workers may have on the enrollment offer
• Technical Support: Assist workers with navigating their company provided website, materials, or platform to find benefits information and assist with completing enrollment as applicable
• Retention Support: Educate workers on current benefits
• Communication Support: Deliver key messages via a script around benefits or other key messages as requested by the client to the worker
• Claims/Documentation Support: Remind workers where to go to file claims, or how to provide proof of documentation for select benefits and/or qualifying life events
• Contact Support: provide contact information for benefits or HR resources to workers
• Complete application when appropriate, but primarily provide benefits education or enrollment of non-affiliated insurance carrier products
• Review all provided and necessary training/demos to service the need of the client/worker.
• Utilize technology and additional resources to provide translation services.
• Maintain Individual and Team performance metrics
• Complete thorough Quality Assurance via review of metrics, auditing of calls, coaching/performance management sessions with Supervisors, and job shadows of others.
• Document pertinent information about customer interactions
• Upkeep/Submission of various forms, tickets, emails, and other resources with pertinent information that feeds Virtual Enrollment Solutions processes and reporting
• Uses knowledge and understanding of all Core products (Non-Affiliated) and Voluntary benefit product (UNUM Group’s) offerings, along with utilization of their resources, to provide benefits education and enrollment services to eligible workers and/or family members
• Completes administrative tasks of tracking and submitting all necessary training requirements as an employee of UNUM, and to meet the training requirements of our clients.
• Demonstration of Our Values through completing provided training offerings, and being involved in I & D/Volunteer groups and activities
• Utilizes only UNUMs authorized and approved systems to complete all functions of the role to adhere to UNUM Groups policie