Clinical Informatics Manager

About Corewell Health 

Our new name signals our bold commitment to health and wellness. At our core, we are here to help people be well so they can live their healthiest life possible. Through health care and health coverage, we create more value.​ Through compassion, collaboration, clarity, curiosity, and courage, we make anything and everything possible.​ Through our people, we care for the whole person with respect, dignity, and love. ​Everyone deserves opportunities and resources for better health.​ Everyone deserves our relentless pursuit to innovate and always do better. ​Everyone deserves to have a community be a great place to live, work, learn and play.​ We believe health and well-being should be within reach for all. We believe the system to support the entire health, and wellness journey starts with prevention. ​We believe that together we will make a difference.​ Together, we are here to make health better for everyone.​ Together, we are Corewell Health. 

Scope of Work

The Manager, Clinical Informatics develops, organizes, directs, evaluates, and promotes informatics functions and initiatives in implementing and utilizing the Electronic Health Record (EHR) technology to improve the quality and accessibility of healthcare, increase clinician EHR efficiencies, designing and validating clinical databases, creating procedures to handle data management, data entry and processing, including electronic health record transfers and maintenance, increase patient participation and satisfaction, improve the accuracy of diagnoses and health outcomes, and to realize efficiencies and costs savings (e.g., streamlined coding and billing procedures). This includes implementing EHR technology, monitoring of EHR procedures, assisting with business process redesign, ensuring data quality, facilitating compliance with EHR regulations, resolving data discrepancies,

The Manager, Clinical Informatics works in collaboration with department leadership to develop departmental goals and objectives, performance, and production standards to assure quality. This role serves as a liaison between Corewell Health clinicians, Digital Services leadership, clinical leadership, and practice and hospital group operations/clinical standards. The Manager, Clinical Informatics creates a climate of effective collaboration, communication, and cooperation among a variety of disciplines, departments, and roles (i.e. clinical, quality, nursing, pharmacy). This role promotes a model of continuous learning through participation in education, consultation, role modeling and research.

Essential Functions

• Plans, directs, and evaluates the work of all direct reports.

• Works in collaboration with department leadership to develop departmental goals and objectives, performance, production standards to assure quality, and to inspire a culture that fosters and celebrates performance excellence particularly in care, practice, service, and operational indicators. Champions an atmosphere exemplifying transformational care and service outcomes to internal and external customers. Creates an expectation that staff become involved in committees, projects and continuous improvement activities. Holds staff accountable for high performance against job descriptions, policies, procedures, controls and processes, as well as corporate and divisional guidelines.

• Responsible for the retention of talent in a demanding technology and clinical care focused environment. This includes developing an understanding of what encourages retention in each individual, and its application, using creative, approved methods (i.e. flexible work schedule, educational opportunities, etc.) that promote the appropriate work/life balance, while first ensuring agreed upon services levels are being met. Mentors, coaches, and develops staff, and acts as a role model and resource.

• Creates a climate of effective collaboration, communication, and cooperation among a variety of disciplines, departments, and roles (i.e. clinical, quality, nursing, pharmacy). Leverages emerging communication and change management methods to collaborate with physicians, advanced practice providers, leaders and other stakeholders.

• Acts as a customer advocate and provides ongoing communication with service line leaders, medical directors, staff and multidisciplinary teams (i.e. IS, Communications) regarding customer, staff, management, quality care issues, departmental goals, specific physician concerns.

• Coordinates educational content and training to internal and external physicians, their staff, members of the Corewell Health team