Director, Transformational Quality Assurance

At Zelis, we Get Stuff Done. So, let’s get to it! 

A Little About Us 

Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients. 

A Little About You 

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

The Director, Transformational Quality Assurance is a senior leadership role responsible for transforming, defining and implementing the quality assurance vision and strategy for Zelis as we continue to grow. Transform the QA Team by driving innovation in quality processes, overseeing QA operations and ensuring the delivery of high-quality software products. The Director, QA collaborates with executive leadership, development teams, and stakeholders to align quality objectives with business goals, including optimizing the integration and utilization of global talent, particularly in India, to support Zelis’ quality initiatives.

What You’ll Do

Strategic Leadership:

• Develop and implement a comprehensive QA strategy that aligns with the organization’s objectives.

• Define and drive quality metrics, KPIs, and benchmarks to measure product and process quality.

• Integrate testing earlier in the development lifecycle (shift-left testing) to identify and fix defects more efficiently.

• Continuously improve product quality and reduce the time and resources spent on fixing issues.

• Plan for and manage the QA department’s budget; allocate resources efficiently to meet quality objectives.

Team Management:

• Lead and mentor QA managers, engineers, and automation specialists.

• Build and scale a high-performing QA organization, including hiring and retention strategies.

• Foster professional development and create clear career growth paths for team members.

Global Team Integration:

• Effectively incorporate and leverage the QA team in India to drive quality initiatives.

• Develop strategies for seamless collaboration between domestic and international teams, ensuring efficient communication and aligned objectives.

• Provide mentorship and resources to empower the global QA workforce.

Process and Methodology:

• Establish QA processes, standards, and best practices across the organization.

• Ensure adherence to Agile, DevOps, or other development methodologies, integrating QA seamlessly into the software development lifecycle (SDLC).

• Champion continuous integration and deployment (CI/CD) practices.

Test Automation and Innovation:

• Drive innovation in testing methodologies and tools, emphasizing automation and scalability.

• Ensure the development and maintenance of robust test automation frameworks for functional, performance, and security testing.

• Evaluate and implement emerging technologies to enhance QA efficiency.

• Champion continuous integration and deployment (CI/CD) practices through QA proficiency.

Quality Governance:

• Establish governance policies for code quality, testing standards, and defect management.

• Conduct regular audits and reviews of QA practices to ensure compliance and effectiveness.

• Manage risk assessment and mitigation strategies related to software quality.

Customer-Centric Quality:

• Drive efforts to capture and incorporate customer feedback into QA processes.