Principal Technical Lead

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

We’re looking for an experienced Technical Principal Lead to fill this role. You’ll be responsible for architecture, design and implementation of technical solutions within their assigned tower. The ideal candidate is an SME on their team and must have experience with architectural design, data and network flow diagrams, API and integration methods, and configuration/development principles. The Technical Principal is also a seasoned IT professional that can indirectly influence others while leading thought-provoking strategic discussions with IT peers, business analysts, product owners, and others outside of the IT team. You will also develop comprehensive error handling, disaster recovery, and high-availability strategies while implementing a robust security and compliance. This role will be challenged with competing priorities and deadlines and will be required to ensure all recommendations are following corporate policies and procedures. framework for existing and new solutions, all while living out the company’s culture essentials. This role leads a team of up to 1-3 FTEs and/or contract resources.

Here’s a summary of what Holland America Line is looking for in its Technical Principal Lead. Is this you?

Responsibilities:

• Designs and implements high-performance, scalable architecture whether upgrading existing assets/solutions or implementing new. Creates solutions for complex edge cases as well as recommending modifications to existing solutions. Partners with business owners and IT product managers/business analysts to scope solutions. Defines system integration patterns, API standards, and configuration best practices for seamless interoperability. Leads key architecture decisions within the assigned team and sets the technical direction for team-led projects.

• Leads and manages a team of contract technical resources responsible for Infrastructure and Platform technologies. Leadership of the team includes setting clear expectations, offering constructive feedback, and nurturing professional growth. Monitoring team performance, resolving conflicts, and fostering cross-departmental collaboration are crucial for aligning project priorities with organizational goals. Promoting continuous improvement to drive successful projects execution and ensures the team contributes effectively to achieving business objectives in the realm of infrastructure and platform technology solutions.

• Optimizes performance to provide premium service to our customers. Performs proof- of-concepts as required for new business and technical use-cases. Reviews and approves technical designs in collaboration with IT technical leads. Develops and maintains audit and validation processes to detect data and system flow integrity issues. Works w