Patient Family Liaison

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Patient Experience Team at Bloomington Hospital in the role of Patient Family Liaison. This position is on-stie, Monday – Friday, typically hours are 9:00am – 6:00pm.  

This role is a great fit for someone who is passionate about making a meaningful impact on the patient experience and thrives in a highly visible, people-focused environment. As a Patient Family Liaison at Bloomington Hospital, you will serve as a trusted advocate for patients and families, building relationships across inpatient units, the Emergency Department, and hospital leadership teams. Each day, you'll proactively round with patients, address concerns, facilitate conflict resolution, and partner closely with clinical leaders, care teams, and Risk Management to ensure every patient feels heard, supported, and valued. You'll join a close-knit, collaborative team dedicated to improving the patient experience while helping foster trust, communication, and positive outcomes throughout the hospital

Minimum Candidate Qualifications 

• Bachelor's Degree preferred
• 3-5 Years of Experience
• Experience involving extensive patient/public contact and crisis resolution required.

Core Competencies

• Facilitates positive patient experience for all patients and visitors within the facility. 

• Works collaboratively with the facility Patient Relations Consultant, facility Leadership, and front-line team members to proactively assess and address issues identified by patients or families including experience and comfort needs, factors that influence health equity, or care coordination. 

• Actively partners with patient and families to communicate with the healthcare team to ensure that all patient and family concerns are addressed in accordance with the IU Health values. 

• Ensures documentation reflects actions taken to meet patients’ care and experience concerns, and that patient concerns are proactively triaged and elevated when necessary.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care.  IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana. 

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to th