Field Service Representative

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. 

What We’re Offering

• Paid Holidays
• Medical, vision and dental
• Life Insurance, long term disability and a salary continuance plan
• Tuition reimbursement plan
• 6% RRSP employer matching program

Compensation Range: $51200-$64000 

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.  

Learn More About Our Company

Job Purpose

The Field Service Representative plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.

Essential Duties and Responsibilities

• Travels to customer sites to evaluate, diagnose, and repair customer’s equipment including install, repair, and perform preventative maintenance to customer’s equipment to include flooded and sealed batteries, chargers and DC power distribution equipment (cable trays, battery racks and power cables)
• Interacts with all levels of people, both inside and outside the company
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
• Performs Preventative Maintenance inspections of customers batteries, chargers, battery handling equipment, and battery changing/charging area and records data
• Replaces defective parts, reassembles battery, and fuses lead parts with gas torch
• Diagnoses and repairs battery charging equipment
• Building batteries- when required in shop
• Removes and disassembles cells and inspects parts to detect defects
• Fills cells with acid solution and determines specific gravity of solution when required in shop.
• Waters, washes, cleans, and neutralizes customers’ batteries at customers’ location
• Operates material handling equipment per OSHA requirements
• Installs new or modified equipment at customers’ facility to ensure full functionality according to specifications
• Performs inspections and analyzes findings to determine source of problem, and recommends repair, replacement, or other corrective action
• Coordinates problem resolution with technical support, customer service, sales, and other personnel to expedite repairs
• Provides on-site technical assistance to help troubleshoot and repair equipment
• Maintains records of performance reports
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
• Occasionally download battery and charger data via a monitoring device and use the information to repair or correct battery/charger problems in accordance with the customer’s operation
• Maintains a safe, orderly and clean working environment- Clean warehouse in service area at the end of the day- when required in shop

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: One to two years’ industry related experience; or equivalent combination of technical education and industry experience.  

Language Skills: 

• Read and write, analyzes, and interprets general business periodicals, professional journals, technical procedures, and governmental regulations.  
• Write reports and business correspondence.
• Effectively present information and respond to questions from groups of managers, clients, customers and the general public.  

Mathematical Skills:

•  Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.  
• Apply concepts of basic algebra and geometry.

Reasoning Ability: 

• Define problems, collect data, establish facts and