Director, IT Director of Product Management and Business Engagement

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

The Senior IT Product and Business Engagement Manager is a leadership role responsible for shaping and overseeing the delivery of strategic IT products and solutions across the Hire-to-Retire (H2R) ecosystem. This senior role serves as a critical interface between IT and HR and is accountable for understanding complex business challenges and leading teams to design, develop, and implement technology solutions that drive business value. This position requires strong people management skills to lead, mentor, and develop a high-performing team, fostering a culture of collaboration, continuous improvement, and innovation.

Responsibilities:

Product Strategy, Solution Design, and Lifecycle Oversight:

• Lead the strategic direction for IT products, defining and managing comprehensive global product roadmaps that align with organizational objectives and growth strategies.

• Oversee solution architecture and design sessions, collaborating with senior architects and technical leads to ensure scalable, secure, seamless, user friendly and cost-effective solutions.

• Set technical standards and best practices, ensuring that all existing and new solutions adhere to enterprise architecture guidelines and industry standards.

• Conduct periodic assessments of product performance and provide executive-level insights on in-scope product landscape optimization and enhancement opportunities, leveraging data and KPIs.

Executive Stakeholder Management and Engagement:

• Serve as a trusted advisor to executive leadership, aligning technology initiatives with business priorities and providing strategic guidance on technology investments.

• Act as a primary technical liaison for senior business stakeholders, facilitating workshops to gather complex requirements, clarify expectations, and ensure alignment with technical teams.

• Communicate solution design choices, technical risks, and implementation plans effectively to non-technical stakeholders at all organizational levels.

• Establish and manage executive-level relationships across business units, ensuring a deep understanding of business needs and challenges to drive impactful solutions.

People Management and Team Development:

• Lead and develop a team of IT product managers, business analysts, and solution architects, fostering a culture of accountability, empowerment, collaboration, and innovation.

• •Mentor and coach team members to enhance their skills and capabilities, supporting professional growth and career development.

• Set clear goals and performance expectations, providing regular feedback and conducting performance evaluations to promote a high-performing, motivated team.

• Drive cross-functional collaboration, ensuring that team members work effectively with other IT and business units to deliver value-driven technology solutions.

Strategic Planning, Innovation, and Technical Alignment:

• Lead long-term strategic planning initiatives for IT product and solution portfolios, identifying and capitalizing on emerging technologies that can provide competitive advantage.

• Drive cross-functional collaboration with business and IT leadership to develop product and vendor engagement strategies that support the organization’s digital transformation and innovation goals.

• Identify, evaluate, and prioritize opportunities for process improvement, automation, and technology investment, presenting clear business cases and ROI analyses to executive stakeholders.

• Champion a culture of innovation, exploring new technologies, best practices, and trends to ensure IT solutions remain future-proof and aligned with market demands.

Program and Project Leadership:

• Oversee large-scale, cross-functional IT projects, monitoring scope, budgets, resource capacity planning & utilization, and timelines to ensure successful delivery of solutions with