Executive Assistant - Legal

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

What this role is:   

You’ll be a trusted partner to our General Counsel (GC), helping to manage their time, anticipate needs, and resolve issues before they arise. You are the go-to person to ensure their day runs smoothly and efficiently. You’ll also support the broader Legal Organization as needed, keeping the department organized and on track.  

What this role isn’t:   

This role isn’t about running errands or managing personal tasks. This is a high-impact role requiring strong judgement and discretion. You’ll coordinate complex meetings across time zones, work with sensitive legal information, and remain steady and focused when priorities shift. Coordinating global calendars and navigating legal deadlines requires precision – your ability to keep everything on track will make a real difference. 

What you’ll bring to the table:   

To be successful in this role, you’ll need top-tier organizational skills, strong judgement, and a high degree of professionalism. You’re a skilled communicator – both written and verbal – with a customer-service mindset. You thrive in high-stakes environments, keep cool under pressure, and know how to support leaders dealing with complex and confidential matters.  

Some details about what you will do:   

• Provide high-level administrative support to the General Counsel, including managing a complex and ever-changing calendar. 

• Anticipate the General Counsel's needs and proactively manage day-to-day priorities. 

• Handle sensitive and confidential information with utmost discretion. 

• Prioritize and manage multiple assignments with minimal oversight. 

• Plan, organize and prepare for complex meetings including communicating meeting details to members, arranging meeting venue and equipment/catering needs, compose and/or work with others to prepare agenda, ensure relevant materials are ready for meetings and/or review, providing day-of-event support, etc.  

• Assist with light project/process management, including onboarding for team members, offsites, and team-wide activities, etc.  

• Make global travel arrangements and prepare detailed itineraries. 

• Support expense reporting and monthly reconciliation of credit card statements. 

• Assist with ad-hoc projects in support of the office of the General Counsel 

• Track project and progress of issues through to resolution, escalating as necessary to kee