Patient Service Specialist

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Service Specialist

                        

Location

South Russell

                    

Facility

Chagrin Falls Family Health Center

                     

Department

Chagrin Falls Administration-Regional Operations

                      

Job Code

B15028

                     

Shift

Variable

                       

Schedule

8:00am-8:00pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic Team at Chagrin Falls Family Health Center to experience patient care at its best. This patient-friendly facility offers the Chagrin Falls community primary care, a Center for LGBT Care and additional specialty services. On our team, you will experience endless opportunities to enhance your skills, learn from your fellow caregivers and build a rewarding, lifelong career.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone for others within Customer Service and various departments within Cleveland Clinic.     

A caregiver in this position works hours between 8:00am and 8:00pm with 1 evening per week and 1 Saturday per month. This position will float between Chagrin and Bainbridge locations.

A caregiver who excels in this role will:  

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.  

• Investigate, triage and resolve patient issues using the established HEART model.  

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.  

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.  

• Enter and maintain confidential patient information.  

• Recruit, enroll and educate patients on MyChart and Appointment Pass.  

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service  

• OR Associate’s Degree and 1 year of experience  

• OR Bachelor’s Degree 

• Working knowledge of PC window applications  

• Ability to perform basic math sufficient to process insurance co-pays 

Preferred qualifications for the ideal future caregiver include:  

• Knowledge of medical terminology 

• Demonstrable personal computer keyboard skills 

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

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